Cat-13

Noble

Comments

  • Hi Dale and all, I just forwarded this to a King Moderator and asked him to look into this and see what's going on so let's see what happens. Thank you Elsa. I tried reaching the corporate office in the UK.
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • I have this question too! Gift boxes between level 692 till 733 will not open. Please help me fix This! I do not receive bonusses and my scores do not add up correctly. Because of that I am not even good enough anymore to play in the players devision! When opening Candy Crush my game starts at level 692 eventhough I am…
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • i didn't get the rewards for the the following level 617/607/599/593/589 i have this problem from 15 days ago what should i do to get my rewards earning in the past level - You too? That the trouble area.
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • Help! Can't collect gift boxes 506, 510, 516, 524 & 534 after completing levels. Trying to reach out to as many people but nothing resolved yet. Traludel It seem the problem is in the 500, 600 levels with many people.
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • Hello all, Thank you for your patience. I’m delighted to inform you that this issue has now been resolved. You will have received an update automatically that contained the fix. You might have to quit and restart the game if you play on mobile. If you have any issues or questions please come back to us, we are always happy…
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • Fix it, King! Not fixed yet 4 months now.
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • I sent a notice got flagged as duplicate and my boxes disappeared. I had also gone back and found a level with No stars and had played it and gotten stars around the same time. I never got any of the bonuses of the boxes. They just disappeared. I've since gotten a few so it reset but got none of the frozen ones. :( My…
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • Replaying the level passed that had no stars has worked to reset the multiplier for the contest, but it would be nice to get the boxes. I had reinstalled the game and lost all my boosters. I can't find my avatar back when. I tried looking for it on level 300-600 to hopefully fix the problem. Now I'm stuck at 800 level…
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • Hello all, Thank you for your patience. I’m delighted to inform you that this issue has now been resolved. You will have received an update automatically that contained the fix. You might have to quit and restart the game if you play on mobile. If you have any issues or questions please come back to us, we are always happy…
    in Can't collect gift boxes when pass a level :-) Comment by Cat-13 June 2018
  • Im in level 1347 but my Facebook progress avatar is stuck in level 1330, it’s frustrating because I have to scroll to my actual level every time I open the game, and won’t get the gift boxes at any level I can't find my avatar behind me but I can't get my gift boxes either. I see everyone got fixed but it took a year. Did…
    in Defaulting back to levels passed Comment by Cat-13 May 2018
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