Comments
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Hi Aries2020 and everyone else! It seems there is currently an issue with devices that has the latest Candy Crush Saga update and Candy Royal, making the event not appearing. We apologize for any inconvenience caused by this, the studio is investigating the issue and working on a fix π
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Just testing π₯¦
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@kiara_wael @PummyRaj @bearwithme Would you help me tag our players? π
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Good Luck Scooterpie, and greetings to you too π By the way, there seems to be an issue with updating this thread, I'm aware it's not up to date yet and will check if we can solve it before the day is over. Just wanted to let you know if you notice the information is still outdated π€
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Hi Wendy, Apologies for the delay in responding to this! I'm really sorry to hear about what happened during your event. It sounds incredibly frustrating, especially when you were close to winning those 1500 gold bars! I reported this issue to the studio who is looking into it and making some improvements to ensure itβ¦
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Hi Christine, thanks for tagging me! I'll take a look at it and get back to you and Wendy shortly
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Hi DanishWolf, thanks for letting me know! It seems this issue is now solved π
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Hi Susan, could you tell us more about what you need help with?
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Hi Jimmie, we're not able to help with refunds here in the community but if you reach out to our Support team through the "?" icon in the settings of your game, they will be able to help you out π
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Uh-oh! That sounds frustrating. π Letβs see if we can get you back to your games in no time. Could you get back to us with some more information and we'll try to help you out. What device are you playing on? How long have you had this issue?
