Jelly_Jenny

Community Manager

Comments

  • Hi @Sakalos7 :waving: Would you be able to add a screenshot of the issue here? So I can see it :) 
    in Facebook friends on level 1 Comment by Jelly_Jenny September 2019
  • Thanks @Sukanta_Biswas Hi @RamaniRamdas :waving: If you're still having issues with the game dropping you at level 456, try replaying the level 456. The level doesn't show as it would have been passed yet (it doesn't have stars on it). Could you try that and see if that helps? 
    in Current level does not show correctly Comment by Jelly_Jenny September 2019
  • Hi @candypower :waving: Yes, there seems to be some issues with Sugar Track's Gold Bar delivery but don't worry the game studio has been notified of this. Hopefully the rewards are given out normally soon! In the meantime I sent a small compensation your way :) 
    in my gold bar does not get credited Comment by Jelly_Jenny September 2019
  • Hi @twinovan and welcome to our Community! :waving: This "Ideas" section is reserved for idea for Candy Crush Saga creators so I would recommend going to our Communitips thread and post your tip there. I'm sure lots of "binge"crushers will appreciate that :awesome: You can find Communitips here. 
    in The Binge Comment by Jelly_Jenny September 2019
  • Hi @Majusana welcome to our sweet Community :waving: If you have lost your game check out this post all about saving and retrieving your levels! I hope you're back on track soon! 
    in How to save all your works even if you've lost your personal phone Comment by Jelly_Jenny September 2019
  • Hi @rockstar; and welcome to our vibrant Community! I'm sorry but we only use English on the King Community, to make sure that everyone understand and can be understood. Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English and one of our member will be happy to help you…
    in (unsupported language) Comment by Jelly_Jenny September 2019
  • Hi @TABATA and welcome to our sweet Community :waving: Ads and how they appear in games can change over time. They do not show up 100% of the players and the player groups that have ads can be shuffled and readjusted. It's frustrating to lose ads that you used to have, but always make sure you have the latest game app…
    in i need help!!! Comment by Jelly_Jenny September 2019
  • Hi @prekzz and welcome to our sweet Community :waving: If you're having issues with a purchase check out this post here to see how to proceed with compensation or refund. 
    in different bill payment on credit card Comment by Jelly_Jenny September 2019
  • Hi @linzymara and welcome to our Sweet Community :waving: So in order to move your game progress to other devices, you will need to connect the game to either Facebook or King account. Having a King account means that you have added a user name and you have added a email address to the account as well. Then you can move…
    in How to transfer progress from new iPhone using King account Comment by Jelly_Jenny September 2019
  • Hello @Pathys2 and welcome to our vibrant Community! I'm sorry but we only use English on the King Community, to make sure that everyone understand and can be understood. Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English and one of our member will be happy to help you…
    in (Unsupported language) Recuperar niveis perdidos Comment by Jelly_Jenny September 2019
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