Jelly_Jenny

Community Manager

Comments

  • Hi @Ghost17 :waving: What's going on exactly with your Space Race? It won't let you open the chest? Would you be able to send me a screenshot of the issue, please? :) Also let me know what you've tried to resolve this thus far :eh: Thanks! 
    in The game won't let me open my prize Comment by Jelly_Jenny August 2019
  • Hello all, Our Game Studios are constantly adapting our games by introducing and testing new features, gameplay or concepts. The lives refill change is part of a test our Game team is running. No need for troubleshooting :eh: I understand that you don't appreciate this change, and I'll be passing your feedback onto the…
    in Why an hour wait for each game, used to be 30 minutes Comment by Jelly_Jenny August 2019
  • Hello @avdm @qqqqqq , @Brenda_JJones Dropping in to let you know that our game team is currently looking into the issue of not receiving and sending lives on mobile and Windows 10 app. I do not have an estimated time for the fix but I'll let you know once I know more. Many thanks for your patience! 🙏
    in Not receiving extra lives Comment by Jelly_Jenny August 2019
  • Hello everyone, Dropping in to let you know that our game team is currently looking into the issue of not receiving and sending lives on mobile and Windows 10 app. I do not have an estimated time for the fix but I'll let you know once I know more. Many thanks for your patience! 🙏
    in Not receiving extra lives Comment by Jelly_Jenny August 2019
  • Hi @dnb123 :waving: and welcome to our sweet Community :waving: You don't have Piggy Bank in your game now? It's not a permanent feature which means it might not always be there and not for 100% of the players. Keep your game up to date and have patience, I'm sure it will come along :) 
    in When will we get the piggy bank back in candy crush Comment by Jelly_Jenny August 2019
  • Hi @La270410 :waving: Welcome to our sweet Community! I hope you stick around :) Your in-game timer seems to be confused but these steps should get it back on track! 
    in My time btwn lives is all messed up. Comment by Jelly_Jenny August 2019
  • Hi @Lien and welcome to our sweet Community :waving: If mean that if you do not qualify for the Champion's Race, you should continue on with the normal weekly race. Are you having trouble with that? By the way, we are having a competition which will put your game knowledge to the test. Check it out here! 
    in Are you duelling with the best of the best? Here's Champion's Race! Comment by Jelly_Jenny August 2019
  • Hi @shaikarif and welcome to our sweet Community :waving: Wow you're at the last level, that's amazing! While you wait for the new episode, check out this competition which will put your game knowledge to the test. Good luck!
    in Communitips! Share your tips with the Candy Crush Community here! Comment by Jelly_Jenny August 2019
  • Hola @2019c and welcome to our vibrant Community! I'm sorry but we only use English on the King Community, to make sure that everyone understand and can be understood. Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English and one of our member will be happy to help you…
    in (unsupported language) movimientos nivel 1288 Comment by Jelly_Jenny August 2019
  • Hi @Nana7427 :waving: If you have a recording of the issue, it would be really interesting to see. Adding a video file directly here wouldn't work though- it would need to be a link to YouTube or Vimeo. But there's another option also: if you create a gif, that can be added here the same way as you would a picture. Let me…
    in Why cant I collect my reward for this weeks space race, chest wont open, it is moving as if it will. Comment by Jelly_Jenny August 2019
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