Jelly_Jenny

Community Manager

Comments

  • Hi @Rita22 @Coolabah @axys1 :waving: As your query relates to advertising in our game, please contact our Support team via this link: https://soporto.king.com/contact Thanks :) 
    in Advertisement on Candy Crush Saga Comment by Jelly_Jenny August 2019
  • @burbot @Bima_Kurda Could you send me your user IDs so I can check this, please? You can find it under your game board by clicking on the "Find my ID". Thanks! :+1:
    in Level 4372 Comment by Jelly_Jenny August 2019
  • @burbot Are you having the exact same issue in Facebook? 
    in Level 4372 Comment by Jelly_Jenny August 2019
  • Hi @Bima_Kurda :waving: You're having this issue in Facebook - I have just tested the level and wasn't able to recreate the issue. Just wanted to double check if you're still experiencing this in your game? 
    in Level 4372 Comment by Jelly_Jenny August 2019
  • Hello everyone :waving: Competition is over and our winner guessed very close to my score! Congratulations @Bigley - you're the winner with your guess 132,800!! I will be sending you a private message so I can add the Gold Bars to your game. Other 3 randomly picked winners are.... @sabrinacs005 @Im_debby @Ishnabyb18 I've…
    in Guess how many points and win Gold Bars! (COMPETITION FINISHED) Comment by Jelly_Jenny August 2019
  • Hello everyone :waving: This round is over - thank you everyone for participating :love: Amazingly AGAIN only 1 match found! This time it was Lim with her B2-C1 guess. 25 Gold Bars will be sent to your game @Lim! Find the next round and the remaining cards here! Good luck! 
    in Make a match in this memory game and win Gold Bars! (Round 2 FINISHED) Comment by Jelly_Jenny August 2019
  • Hi Elpie, A warm welcome to our Sassy Community! :waving: Sounds like a frustrating issue - let's see if we can help with that :eh: I recommend checking this post out and trying out the steps mentioned in either "Game not working on mobile" or Game not working on PC". I hope you're back in track soon! 
    in Keeps kicking me out Comment by Jelly_Jenny August 2019
  • Hi @Jaz_Kerry :waving: The last level in Facebook is 890 but if you look up your user ID from below the game I can double check where your game is saved. Just scroll to the bottom of the page and click on "My user ID". Thanks! 
    in no new levels and been bounced back Comment by Jelly_Jenny August 2019
  • Hi @ingehaest :waving: Have you made sure that you have an updated version of the game on your phone? Here's how to update the game on mobile
    in My phone and pc do not synchronise Comment by Jelly_Jenny August 2019
  • Hi @Cindy-25 :waving: If you're having issues with the graphics going green or distorted on an Android device, I want to let you know that our Developers are aware of the issue and they're looking into it. No need to do further troubleshooting - just wait for the upcoming game updates and hopefully the issue will be…
    in Green screen pixilation Comment by Jelly_Jenny July 2019
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