Jelly_Jenny

Community Manager

Comments

  • Hi @Scooterpie @Elsa @Sukanta_Biswas @bearwithme :waving: To help Community stay tidy we have filters that may sometimes catch some messages in error. We release the filtered messages if they end up being okay to be released. So if this happens to you at times, and the message hasn't been inappropriate or a duplicate,…
    in For what different reasons are comments reviewed for approval before being posted? Comment by Jelly_Jenny July 2019
  • Thanks @mercerik @Shahrzad_ I have sent you a message! You can look up your inbox from the top right corner. 
    in How can I remove my comments? Comment by Jelly_Jenny July 2019
  • Hi @RumellKhan123 :waving: Our game team is currently looking into this matter of items not fitting properly on the game board. In the meantime you should be able to resize the game and readjust the game board by making the game board more mobile game like - more narrow and long. 
    in Why is the content so large? Comment by Jelly_Jenny July 2019
  • Thanks @Sukanta_Biswas @elenibrian user ID is safe to share but I have removed it to ease your mind :) I have also sent you a message about your transactions! You'll find your inbox from the top right corner. 
    in Lost gold bars Comment by Jelly_Jenny July 2019
  • Hi everyone :waving: Thanks for reporting - I have couple of questions: @Julius does this happen on every level or at level 316 like @Werner_Cichy? As we are experiencing issues with various items not fitting on the Windows 10 app, I would like to see if changing the size of the game app size help? Meaning widening the…
    in Dispenser bug? Comment by Jelly_Jenny July 2019
  • @avila3 Just to add that if you end up not being able to reopen your existing Facebook account, and creating a new Facebook or Kingdom account, play a level while being connected to the new account and then get in touch with the Player Relations Team here. It's important that you select "Problems with game" as your topic…
    in Facebook disable Comment by Jelly_Jenny July 2019
  • Hi @candycraze @Pony :waving: I have merged your posts to this existing one, so you can keep a better eye on updates on this issue. We've been experiencing issues with life, roadblock and extra moves requests at king.com. In spite of their best efforts, our Studio team haven’t yet been able to resolve this issue, but are…
    in Why can't I send or receive lives from friends? Comment by Jelly_Jenny July 2019
  • @Sukanta_Biswas Hi @Gweniebear23 :waving: If you're still having issues with retrieving your levels, please get in touch with out Player Relations Team through here. Make sure you select "Problems with game" as your topic and "Game didn't save" as your subtopic. I hope you're back on track soon! 
    in Lost levels Comment by Jelly_Jenny July 2019
  • @Elsa would you do me a favor and make a little video: - Opening the game app from scratch - When you're on the game map, turn the game to full screen from the same icon on the right upper corner - After doing that, minimize the game again from the same icon. Thanks 🙌 (You have replied to both threads, you can reply on one…
    in new "cinema design" 👎👎 Comment by Jelly_Jenny July 2019
  • @Elsa would you do me a favor and make a little video: - Opening the game app from scratch - When you're on the game map, turn the game to full screen from the same icon on the right upper corner - After doing that, minimize the game again from the same icon. Thanks 🙌 
    in Size ratio is no longer correct ? Comment by Jelly_Jenny July 2019
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