Jelly_Jenny

Community Manager

Comments

  • Hi @hamna :waving: Thanks for reporting! We're looking into this :+1: Just make sure you have the game up to date so you will receive all fixes to your game. Thanks for your patience 🙏
    in Why are My lives keeps on reducing even after successfully completing every level Comment by Jelly_Jenny July 2019
  • @nesa9359 could you check if you can load the game by using an incognito / private browser window? You can open one from the browser settings or by right clicking the browser icon. Let me know how it goes! :) 
    in cant play Comment by Jelly_Jenny July 2019
  • Hi @michgirl :waving: I'm moving your post to Candy Crush Soda area so players can see it :) 
    in My sister gets Bubblegum Hill but I don’t!? Comment by Jelly_Jenny July 2019
  •  @CEG-2 I will be sure to pass your feedback on - thanks! 
    in Sugar Stars?? Comment by Jelly_Jenny July 2019
  • Our game studio continues to work on several aspects of the game: Some changes to the game, like sugar stars, are graphics to increase the visual enjoyment of the game. 
    in Sugar Stars?? Comment by Jelly_Jenny July 2019
  • Hi @mlkvm1 and welcome to our sweet Community :waving: For purchase issues we have a dedicated post here which tells you exactly what to do. Hopefully it's sorted out soon. Have a Sweet day! 
    in Purchase not received. Comment by Jelly_Jenny July 2019
  • Hi @annegordon68 and welcome to our sweet Community :waving: I hope you stick around! There's another post already created regarding Sugar Stars so I'm merging your post to that one. Just to keep Community tidy :) 
    in Sugar Stars?? Comment by Jelly_Jenny July 2019
  • Hi @Pinkchanelle98 and welcome to our sweet Community :waving: Under "play now" in this link you should find all supported platforms (for Android it's Google Play) - can you download the game app through there? 
    in Can’t find in app store Comment by Jelly_Jenny July 2019
  • @John_Sanders Okay that's great, thanks for letting me know! 
    in Fantastic five Comment by Jelly_Jenny July 2019
  • Hi @nesa9359 and welcome to our Bee-tiful Community! You're playing the game in Facebook? What exactly is going wrong? Can you add a screenshot of how the issue looks like? For instructions how to take a screen shot, please visit: www.take-a-screenshot.org
    in cant play Comment by Jelly_Jenny July 2019
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