Jelly_Jenny

Community Manager

Comments

  • Hi @shempa! Welcome to our sweet Community :waving: I hope you stick around - we have plenty of fun things to discover :) If you are still having issues with the game I recommend checking out this link that will help to resolve most in-game issues. Don't let the title fool you, the same troubleshooting steps are the same…
    in Why is my bonus booster wheel keeps turning after I've not succeeded a level? Comment by Jelly_Jenny June 2019
  • Hi @paula53 :waving: Could you check your user ID for me so I can check this? You can find the ID like this. Thanks :) 
    in champions race no prize Comment by Jelly_Jenny June 2019
  • Hi @yahsunc Unfortunately if you reinstall your game app, it's likely that you lose your boosters. This is because boosters are saved locally in your device. You will find more details about safeguarding your boosters here. We recommend using your free items as you go so you get the most use out of them but if you lost any…
    in Item lost Comment by Jelly_Jenny June 2019
  • Hi @genmar1 The thread that you have been commenting on before is still the right to follow for this issue. You can find it here. Unfortunately we do not have ETA for the fix yet. If you have a Windows 10 machine you don't have to go to Facebook, simply download the game here and then connect to Kingdom from the in-game…
    in next level tooth fairy Comment by Jelly_Jenny June 2019
  • Hi @Daliaah :waving: You're currently posting on Candy Crush Saga Community page. I'll move your post to Farm Heroes one, so our Community members can help you out. Have a great day! 
    in Magic Beans and Lives Comment by Jelly_Jenny June 2019
  • Hi @Crushr666! Your post is currently on the Blossom Blast Saga Community space but I'm assuming you're referring to Candy Crush Saga? I'll move this to the Candy Crush Saga space so it's where it belongs. Regarding your issue with boosters: Boosters can be reset due to several reasons - as they are items saved locally in…
    in Can I get my boosters back? Comment by Jelly_Jenny June 2019
  • Thanks @mercerik! The thread seems to have been closed already :+1: @blutu we'll be happy to help you out in this thread! Could you send that screenshot here, please? I'm sure that will clarify things right away. Thanks :) For instructions how to take a screen shot, please visit: www.take-a-screenshot.org 
    in how do i sync ccs and soda to facebook? Comment by Jelly_Jenny June 2019
  • @schmertz I have already replied to your earlier private message :waving:
    in I can not receive tickets to progress to the next Level Comment by Jelly_Jenny June 2019
  • Hi @margaret123 :) That's a lot of lives to lose :/ unfortunately it's possible to have your lives reset, as they are saved locally in your device. This post explains how boosters and lives are saved. Regrettably it's not possible to get those lives back but it's of course always worth asking for more lives from your…
    in My lives are all gone I should have had over 300 Comment by Jelly_Jenny June 2019
  • 110 levels to go for the next HUGE milestone! 
    in Behind the Scenes: Episode 50 is out! Do you dare to explore the cave? Comment by Jelly_Jenny June 2019
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