Jelly_Jenny

Community Manager

Comments

  • Hi @Jeeves! Yes, there may be a hitch going on with the king.com platform. If you have a Windows 10 machine you can play also on the Windows 10 app and where the requests should be delivered normally. However if that's not possible, check out the message I've sent you. You will find your inbox at the top right corner :+1:
    in Messages aren't working after new flash player screen appear (29,05,2019).How to fix it? Comment by Jelly_Jenny June 2019
  • I'm moving this thread to Candy Crush Soda Saga :waving:
    in Can't skip ad or I DON'T get prize Comment by Jelly_Jenny June 2019
  • Thanks everyone for the feedback! I have been passing them onto our game studio. I will let you know when I hear updates! 
    in What happened to the "Send lives"-button? Comment by Jelly_Jenny June 2019
  • Thanks @Elsa and @Khaos! Hi @VegasBaby :waving: I'm not totally clear if you're having this issue at king.com or on the Windows 10 game app? Could you attach a quick screenshot of the friends area and try including the whole game to the picture. For instructions how to take a screen shot, please visit:…
    in Where'd ALL my friends go? Comment by Jelly_Jenny June 2019
  • Hi @"Brian_K._Wright" :) The videos are running in test basis still which means it's not available for all players. But fingers crossed it will be at some point! If you want to know more about these features and events that are running as a test, click on this link. 
    in in game booster videos Comment by Jelly_Jenny June 2019
  • Hi @Walt4 As this is concerning your in-game transactions I have sent you a private message so we can take a closer look. You will find your inbox at the top right corner. 
    in Lost gold bars. Comment by Jelly_Jenny June 2019
  • Hi @cccrzr! You will need to watch the whole ad to get a prize is how it's intended, but you're saying that the whole time the ad is black? Could you also confirm the game that you're having the issue with? It seems that we are seeing reports coming from Candy Crush Soda Saga but you're currently at Candy Crush Saga…
    in Can't skip ad or I DON'T get prize Comment by Jelly_Jenny June 2019
  • Hi @firefighter :waving: Could you take a quick screenshot the next time you win so I can take a closer look? Thanks :) For instructions how to take a screen shot, please visit: www.take-a-screenshot.org 
    in extra time Comment by Jelly_Jenny June 2019
  • Hi @pinkone, Boosters can be reset due to several reasons - as they are items saved locally in your device, they can be reset when your device clears some memory. You will find more details about safeguarding your boosters here. For gifted boosters and lives we recommend using them as you go instead of stocking piling, in…
    in How to transfer my progress from King account to Facebook account? Comment by Jelly_Jenny June 2019
  • This contest is now closed! This contest was BUZZING, thanks everyone :) The 3 randomly picked winners are ..... *drumroll* @Tanaya_Borkakoti @blossomkaren @litlwaya Congratulations! I will be sending you all a private message soon. A new competition is coming out really soon so keep an eye on this space. Have a Blossom…
    in Which level are you on? Answer and win Gold! (FINISHED) Comment by Jelly_Jenny June 2019
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