Jelly_Jenny

Community Manager

Comments

  • @Bianco_Kong To be clear only the parts after "here is the response I got from Customer Service:" seem to be from our Player Support Team. Parts before that sentence seems to be from "Joe000". I've tried to make it clear here too that we cannot add features to players' game, but will always pass feedback onto our…
    in Sugar Drops in Candy Crush Saga - Information and feedback Comment by Jelly_Jenny May 2019
  • Hi @rachelle_harkins Community Moderator here! I have sent you a message regarding this - you can find the inbox from the right top corner of your Community page. :+1:
    in what happened to all my upgrade items Comment by Jelly_Jenny May 2019
  • Hi @tjgarland :waving: So right now you have the red arrow pointing up so it looks like you're trying to swipe the green bomb up. Just to double check, are you trying to swipe the blue candy above the green bomb down? Then it should work. I hope that helps! 
    in Crystal Candy Bugs Comment by Jelly_Jenny May 2019
  • Hi @sudhagoenka2 :waving: What happens when you try installing the game? Can you attach a screenshot of the error message? For instructions how to take a screenshot, please visit:www.take-a-screenshot.org
    in Unable to download candycrushsaga Comment by Jelly_Jenny May 2019
  • @bearwithme I'll be sure to pass that on and will add any updates to the post I created here.
    in Keep Sugar Drops Comment by Jelly_Jenny May 2019
  • Internet Explorer is not a supported browser so I wouldn't recommend using that for playing. If you're still feeling up for it, check out full troubleshooting steps here. Sorry that we weren't able to get you back on track - hopefully after some time you're able to join us :) 
    in 18th century earring Comment by Jelly_Jenny May 2019
  • Hi guys! Welcome to Community :waving: Unfortunately the gifting campaign ended over a month ago (10th of April). But worry not, we have fun competition running here which gives you a chance to win Gold Bars. Check it out here! 
    in Paradise Bay Comment by Jelly_Jenny May 2019
  • Hi @CocktailsVA :waving: We have a thread regarding the Weekly race already which explains there are 2 types of weekly races and the other one doesn't give in-game boosters for rewards. I'll link it HERE so you can take a look at see which version is in your game. 
    in Not Receiving Boosters Comment by Jelly_Jenny May 2019
  • Hi @humpdee :waving: Be sure to follow these steps and especially pay attention to the instructions under "Android". At the very bottom of the article you can also find a link to the Player Relations Support which you can also use for the refund request. 
    in I paid for 50 gold bars but they aren't showing in my game Comment by Jelly_Jenny May 2019
  • Hi Community Moderator here :waving: I'm moving this thread to Candy Crush Soda Saga :) Have a great day! 
    in # of Moves, Candy crush soda Level 818 Comment by Jelly_Jenny May 2019
Avatar