Johnny_Ryall
Level 3Discussions
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Johnny_Ryall Level 3
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- Johnny_Ryall
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Comments
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Hello Stacy, Could you please provide me with more information about the messaging issue. Can you explain what happens and what the error is? Regarding the events in the game, please refer here: https://care.king.com/en/candy-crush-jelly-saga/new…
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Hello Mandy, I'm sorry to hear that this happened. I will report this to the game studio. I can only apologise for the inconvenience caused. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello, Making a purchase requires a tap on the item, enter their App Store password or Touch ID authorisation and then reconfirm the purchase. Given that this is not a one-click process, refunds are not given in these cases. If you do wish to try…
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello Linda, Thank you for your feedback. I will be sure to pass this forward to the relevant department. Kind regards, Johnny
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Hello, Thank you for your feedback about the new HTML5 version of the game. The feature is part of the game, but I will be sure to pass your comments forward. Kind regards, Johnny
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Hello, I can see that you have now passed this level. If something like this happens again, then please follow the steps here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Kind regards, Johnny
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Hello Ahmad, Due to the change in software to HTML5, this feature has changed a little. This is something we are aware of, however I'm not sure if or when it will be added to the new version. Apologies for the inconvenience caused. Kind regards, …
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Hello KittyKat, Please follow the steps here. They are for Android, but the steps are the same for Kindle: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello Dawn, Please refer to this thread for further information: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Kind regards, Johnny
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Hello Marius, Level releases in the game have slowed down over the last year as the team has gotten smaller. This is unfortunate but with over 700 levels designed and released, that's pretty damn good I think! Levels take time to design, code, tes…
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Hello, Did you receive a pop up in your game asking you to install the latest game update. This should bring the World Tour back into your game. Kind regards, Johnny
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Hello Shera, We recently changed the software on which Pet Rescue so you might need to update your internet web browser or change it. The first thing to do is to visit this site: http://html5test.com/ and check your score at the top. If its over 4…
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Hello, Did you receive a pop up in your game asking you to install the latest game update. This should bring the World Tour back into your game. Kind regards, Johnny
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What browser are you using? Can you please go here and let me know what score you get. https://html5test.com/
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Hello Guy, If the quest icon is affecting your playing experience then I suggest to delete and reinstall the app, making sure of course that your progress is saved before doing so. The quests are randomly generated and you can read more about thi…




















