Tune_D
Level 3Discussions
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Tune_D Level 3
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Hi Janice, What laptop are you using? Clear cache on your laptop and restart your laptop too. Make sure you close all tabs and other programs when playing. My favorite browser is Google Chrome. I recently upgraded to Windows 10 and the cool thin…
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Hi sanlass, I know that lives on Facebook are valid as long as your Facebook session lasts. So if you refresh your page or logout and log back in, then you´ll lose those lives and messages. On mobile devices, these lives and messages tend to be sa…
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Hi John, Did you get an error message or something? What happened, did it freeze? I´ve never won it so far, but if this would happen to me, then I´d definitely take a screenshot including date and time (on PC) As far as I know, very few people ac…
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Hi Carol, Have you cleared cache? Restart your i Mac too. You can also try to play on king.com if it keeps acting like this on Facebook. I could load and play Candy Crush Saga on my Facebook in Google Chrome on Windows 10.
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Hi Mary, I think this should be able to help you ;-) https://care.king.com/en/papa-pear-saga/how-many-times-do-i-have-to-type-the-same-question-about-papa-pear-level-500-unpasserable
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Hi Karen, Have you already tried some troubleshooting on your PC first? Clear cache and do a restart. Then open just one tab in Google Chrome and try both on your Facebook and on King.com.
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Hi Gemma, Maybe there was a slight delay or something? Have you tried again ever since? I generally would clear cache and restart my PC. Then give it another go in Google Chrome.
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Have you ever shared your device with somebody else playing through Facebook? By the sounds of it I´d say your progress got synchronized to somebody else´s account.
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Hi, Has she already tried to simply turn off those notifications? I recon she´ll get them anyways. The thing is that I found out that if I click on the notification, it seems to disappear and I can´t see where it is. But if I go in randomly, I hav…
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Hi Leen, Did you connect your game to your Facebook or your Kingdom account when playing in the Windows 10 app? If so, uninstall Candy Crush Saga on your Windows 10. Check for updates on your PC. Restart your PC afterwards. Download Candy Crush …
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Hi, What level is this about? In general, I believe the levels of the game on PC are pretty much the same as those on mobile; hence why you can synchronize your progress in the game across devices and platforms. Apart from Facebook, you can als…
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Hi ccshking, Sounds like you´ll have to earn those free items back again.. As far as I know, only gold bars and levels do get synchronized between platforms and devices. Saved boosters and lives don´t.. one of the main reasons why I gave up savin…
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Hi Suman, Have you checked for updates for your Samsung and for all the Candy Crush Saga apps? Restart your device too. You can check here http://candycrushsaga.com/help/en if your device has what it takes to play these games. Go to ´Mobile game…
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Have you checked for updates for both your Samsung tablet and the Candy Crush Soda Saga app? Restart your tablet too, afterwards. Then try again.
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Hi Krisjan, Have you checked for updates for both your iPad Mini and the Candy Crush Jelly Saga app? Restart your iPad afterwards. Have you been able to play it on another device? I could open and play the game on my iPhone with iOS 9.2.1
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Hi Erica, Make sure you have your game connected to either your Facebook or your Kingdom account. Check for updates for your mobile and your AlphaBetty Saga app. Restart your device too. If that still doesn´t help, then reinstall the app. You wil…
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Hi Fatima, I think they eventually will release the game on PC too, but it´s hard to know when that will be. The challenges seem to be more mobile related; I don´t think we should expect these to appear on Facebook.
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Hi, Have you checked for updates for your tablet and the Candy Crush Jelly Saga app? Restart your tablet too. I don´t know if you play connected to Facebook, but if you do, turn off the notifications; you´ll then just receive your lives and reques…












