Wunderbaum

Hi Truett! I think it might be the mobile device that needs a factory reset. Don't forget to do a backup of all your content as a factory reset will wipe all data on your device. Once your mobile device has been reset I suggest you only install the games first. After checking everything is OK you can the proceed to install…

in All King games crash when I have no mobile signal, even if i have great wifi connection. Comment by Wunderbaum December 2016

Hi lorieb4! Try this workaround: Do you have the game connected to Facebook? If yes then try playing the level there. Once completed your progress is synced back to your tablet and you can now continue from level 2110. Cheers

in Hello, level 2109 cant be solved on android. The board needs to be made the same as the other one. Comment by Wunderbaum December 2016

Hi Jlynne! I've seen other threads about the same issue but for several weeks ago so I'm guessing you might have an old version of the game installed. Try updating the game from your App store and the level should work correctly. If you have the game connected to Facebook then try playing the level there. Once completed…

in Why don't I get any extra time candies on level 1874 Comment by Wunderbaum December 2016

Hi Dorothy I saw on another thread that Facebook currently has an issue with the game messages. For Candy Crush I suggest you try from King.com I've never had any issues after switching so it might work for you as well. I saw on another thread a step by step instruction on how to transfer your game progress to King.com: 1)…

in Not receiving lives from friends Comment by Wunderbaum December 2016

Hi Denise! I suggest you do a re-installation of the game. 1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars. Your boosters and messages will get lost when re-installing so please take that into consideration) 2) Un-install the app 3) Reboot your phone…

in Candy crush continuously crashes Comment by Wunderbaum December 2016

Hi Karin! Please see this thread: https://care.king.com/en/candy-crush-jelly-saga/special-puffler You'll have to grab 1 Puffler from the regular game. Cheers :-)

in fflers and still won't let me go to the 3rd level in the unicorn Comment by Wunderbaum December 2016

Hi Raq1976! I haven't seen other threads about issues with the level so it might be your local copy of the game that needs a re-install. Try these steps: 1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars. Your boosters and messages will get lost when…

in Level 2132 Comment by Wunderbaum December 2016

Hi Doris! Did you get a message at the end of the level? Normally it says why the level was not completed. In most cases a bomb might have gone off. Please post a screenshot of the end of level message and I'll see if I can help you finding out what the problem is. Cheers

in Level 2135 I completed this at 288720 pts. Target was 1000000. Please fix and compensate so I can Comment by Wunderbaum December 2016

Hi Sheila! I suggest you try the following steps: 1) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/ 2) Try the game in another browser - for instance Google Chrome or Firefox 3) Make sure you have other tabs closed 4) Make sure you have Adobe Flash player updated:…

in I cant get Candy Crush to open on mylaptop. Can you help?? Comment by Wunderbaum December 2016

Hi Anne-Jan! Have you tried playing Candy Crush on King.com? I've never had any issues after switching so it might work for you as well. I saw on another thread a step by step instruction on how to transfer your game progress to King.com: 1) Go to King.com and login then click on settings (cog wheel, top right corner of…

in Don't receive lives from some friends anymore Comment by Wunderbaum December 2016

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