Cezdiamond Community Manager

Comments

• Hi Jonathan- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Plea…

  in Followed all the tips but continuisly keep getting booted Comment by Cezdiamond September 2017
• Hi Jillbroome- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your magical journey! I have sent you a private message, please click on the envelope icon in the top right hand corne…

  in Lost Progress Comment by Cezdiamond September 2017
• Hi Eva- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your…

  in Lost all levels Comment by Cezdiamond September 2017
• Hi Chacha- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of y…

  in Lost progress Comment by Cezdiamond September 2017
• Hi Lewis- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of yo…

  in My 11 yr old erased my wife's candy crush, how do we get it back? No sign in, no face book..... Comment by Cezdiamond September 2017
• Hi Archana- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of …

  in I was on 1764 level but i lost all my progress, can you please help me. Comment by Cezdiamond September 2017
• Hi Lula- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of you…

  in I can't connect with Facebook my progress lost Comment by Cezdiamond September 2017
• Hi Yousef- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of y…

  in Lost all data Comment by Cezdiamond September 2017
• Hi Petra- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of yo…

  in Lost progress while signing in on Facebook Comment by Cezdiamond September 2017
• Hi there- Thanks for posting on King Care and highlighting this to us. We are currently investigating this and I have added your question to our main thread so that we can keep everyone up to date. Thanks!

  in Roadblock after level 2735 does not pass Comment by Cezdiamond September 2017
• Hi Zanne- Thanks for posting on King Care and highlighting this to us. We are currently investigating this and I have added your question to our main thread so that we can keep everyone up to date. Thanks!

  in The game doesn't move past the roadblock after 2735 on iphone Comment by Cezdiamond September 2017
• Hi Theresa- Welcome to the community. I am sorry that you have been experiencing a problem progressing in your game. We have noticed that a few players are experiencing this problem, we have reported this to our game studios to investigate. In the …

  in Freezes at 100 won't advance Comment by Cezdiamond September 2017
• Hi DeeDee- Welcome to the community. I am sorry for the delay in getting back to you. Are you still experiencing a problem opening your games? Are you playing on desktop? Which browser are you using? Please let us know if you still need a hand.  …

  in I can't get into Candy Saga, Jelly or Soda. Comment by Cezdiamond September 2017
• Hi Beth- Welcome to the community. I am sorry that you have been experiencing a problem progressing in your game. We have noticed that a few players are experiencing this problem, we have reported this to our game studios to investigate. In the mean…

  in Level 100 Comment by Cezdiamond September 2017
• Hi sacvoida- Welcome to the community. I am sorry that you have been experiencing a problem progressing in your game. We have noticed that a few players are experiencing this problem, we have reported this to our game studios to investigate. In the…

  in Candy Crush Jelly Saga Level 40 Comment by Cezdiamond September 2017
• Hi Sumaiya- Welcome to the community. I am sorry that you have been experiencing a problem progressing in your game. We have noticed that a few players are experiencing this problem, we have reported this to our game studios to investigate. In the …

  in LEVEL PROGRESS Comment by Cezdiamond September 2017
• Hi Rahel- Welcome to the community. I am sorry that you have been experiencing a problem progressing in your game. We have noticed that a few players are experiencing this problem, we have reported this to our game studios to investigate. In the mea…

  in Level 41 Candy Crush Jelly Saga Comment by Cezdiamond September 2017
• Hi Jen- Welcome to the community. I am sorry that you have been experiencing a problem progressing in your game. We have noticed that a few players are experiencing this problem, we have reported this to our game studios to investigate. In the mean…

  in Stuck at the roadblock after level 100... Comment by Cezdiamond September 2017
• Hi Lesley- Welcome to the community. I am sorry that you have been experiencing a problem progressing in your game. We have noticed that a few players are experiencing this problem, we have reported this to our game studios to investigate. In the m…

  in Have been stuck after finishing level 100 for days now. Comment by Cezdiamond September 2017
• Hi there- Welcome to the community. I am sorry that you have been experiencing a problem progressing in your game. We have noticed that a few players are experiencing this problem, we have reported this to our game studios to investigate. In the me…

  in I passed 100 and for 15 days it says, Episode unlocks in 3d:0h:0m. How do I get it to unlock? Comment by Cezdiamond September 2017
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