Comments
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@Elsa thanks for all of your support!
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@Cora I will send you a private message so that we can check this for you. Thanks!
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Hi Linda! Can I ask for the following information? 1. Has troubleshooting been done, if yes then what? 2. Game app version Google Chrome 3. Make and model of device 4. OS system installed 5. Available storage on device (if mobile device) 6. Screenshot of error, is there an error message? Thanks a lot!
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Hello Gary! Please go to King.com on your desktop, log in and then go to "settings" in the top right hand corner. Then select "account" you can then change your account details such as your email address. I hope this helps :-) Thanks!
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Thank you for contacting King Customer Care.I'm sorry to hear you had a problem with an 'endless cascade' in Candy Crush Saga.This issue seems to arise if a lot of boosters are used in the level, both in the player adding them pre-game but also if you've been winning any of the challenges which add extra boosters into the…
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Hi Nancy! I can see that you have now passed this level, how did you get on?
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Hi Charlz- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
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Hi Charles! Please could you share a screenshot of the end of level message so that we can check this? We need to see how the board ended to understand what may have gone wrong. @Elsa- thanks for passing on :-)
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@Loretta we love it too!
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Hello Chris- As the previous account has been deactivated you will not be able to retrieve your levels. I am happy to manually add them for you. I will send you a private message through King Care so that we can get your new account details. Thanks!
