Cezdiamond

Community Manager

Hi Renu- Thanks for posting on King Care and highlighting this to us. We are currently investigating this and I have added your question to our main thread so that we can keep everyone up to date. Thanks!

Hi Jehanab- Thanks for posting on King Care. Sorry for the delay. These levels are now open to play :-) 

Hi Aruna- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPhone crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Please also see our list of recommended devices to be sure that yours is fully…

Hi Jamie- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) I understand that you have tried some steps already. Please can you follow our all troubleshooting steps here:…

Check out our latest Blog here I hope it helps :-) 

Hey! I have sent you a private message and I have tried to reset one of your accounts. Please check and let me know if I located the correct account. Thanks! :-) 

Hi Tracey- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Soda sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)…

Hi there- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…

Hi Suzanne- Thanks for posting on King Care. I am really sorry that you have lost your UFO boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause…

Thanks everyone for your feedback, are you playing on mobile with the 3D map?