Cezdiamond

Community Manager

Comments

  • Thanks for posting on King Care and highlighting this to us. We are currently investigating this and I have added your question to our main thread so that we can keep everyone up to date. Thanks!
    in Why does level 2693 not end? Won the game but post game cascades will not end! Is this a glitch? Comment by Cezdiamond August 2017
  • Hi- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely…
    in Lost levels for Update Comment by Cezdiamond August 2017
  • Hi Lorie- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Soda Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…
    in Crashing Comment by Cezdiamond August 2017
  • Hi Betty- Thanks for posting on King Care. I am really sorry for the long delay in getting back to you. Which browser are you playing on? Please let us know if the problem persists. Thanks! 
    in What happened to Rescue Race - it comes up like you can click on it but it doesn't work Comment by Cezdiamond August 2017
  • Hi Ebruli- Thanks for posting on King Care. I am really sorry for the long delay in getting back to you. Please check out our technical articles on the homepage as they contain lots of troubleshooting tips. https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android…
    in Please help :( Comment by Cezdiamond August 2017
  • Hi Gina- Thanks for posting on King Care. I am really sorry for the long delay in getting back to you. Which browser are you playing on? Do you see your levels on your mobile device? Please let us know if the problem persists. Thanks! 
    in desktop soda goes to level one. Comment by Cezdiamond August 2017
  • Hi Sue- Thanks for posting on King Care. I am really sorry for the long delay in getting back to you. Which browser are you playing on? Do you have the latest version of the game installed? Please let us know if the problem persists. Thanks! 
    in Level 2630 - I have passed it but it won't move me on in the game even though there are more levels Comment by Cezdiamond August 2017
  • Hi Kristian- Thanks for posting on King Care. I am really sorry for the long delay in getting back to you. Which browser are you playing on? You can find more information on our latest Blog too: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 Please let us know if the problem persists. Thanks! 
    in the level wont let me see the candies..... Comment by Cezdiamond August 2017
  • Hi Mary- Thanks for posting on King Care. I am really sorry for the long delay in getting back to you. Please let us know if the problem persists. Thanks! 
    in Leaderboard Gone on CCS Comment by Cezdiamond August 2017
  • Hi Joannalo- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…
    in I lost my progress! Comment by Cezdiamond August 2017
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