Cezdiamond

Community Manager

Comments

  • Hi Nike- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still having a tough time with level 254? Have you tried checking out all of the great level tutorials that are available on YouTube. Simply search for Candy Crush Saga level 254 (then search by date for the newest videos) and you…
    in What do I have to do to move onto the next level? Comment by Cezdiamond August 2017
  • Hi Nita- Thanks for posting on King Care. Sorry for the delay in getting back to you, are you still experiencing this problem? Please could you make sure that you have a good internet connection and the latest version of the game installed on your Kindle. Let me know if you still need a hand. Thanks! 
    in Facebook Comment by Cezdiamond August 2017
  • Hi AW2002- Sorry for the delay in getting back to you. We are often testing and tweaking certain features so you may notice that you do not always have our feature games at the same time as your friends. I hope this explains things clearer. Have a lovely week! 
    in Why no Bubblegum Hills? Comment by Cezdiamond August 2017
  • Hi Kurt- Thanks for posting on King Care. Sorry for the delay in getting back to you, some goodies have now been added to your account. Thanks! 
    in Playing farm heroes farm Comment by Cezdiamond August 2017
  • Hi Betty- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still experiencing a problem? Which troubleshooting steps have you tried so far? Please make sure that you have the latest version of the game installed on your Kindle. Let me know if you still need a hand. Thanks! 
    in Once again my Kindle Fire Hd 8.9 is crashing before I can even play a game. Comment by Cezdiamond August 2017
  • Hi Lisa- Sorry for the delay in getting back to you. We are often testing and tweaking certain features so you may notice that you do not always have our feature games at the same time as your friends. I hope this explains things clearer. Have a lovely week! 
    in Will there be a Mystery Mountain for Pet Rescue Saga this week? Comment by Cezdiamond August 2017
  • Hi Katie- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in Accidentally deleted app Comment by Cezdiamond August 2017
  • Hi Liv125- Thanks for posting on King Care and for taking the time to share this feedback. The community is a great place to share your thoughts and tips on our games. We hope to hear more from you. Have a sweet week! 
    in Just Feedback Comment by Cezdiamond August 2017
  • Hi Ella- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in All progress lost Comment by Cezdiamond August 2017
  • Hi Maruchka- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in After i changed my device i lost my progression levelhow can i recover Comment by Cezdiamond August 2017
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