Henry_Hm_Chan
Level 3Discussions
21
Comments
88
Points
119
Badges
14
Henry_Hm_Chan Level 3
About
- Username
- Henry_Hm_Chan
- Joined
- Visits
- 120
- Last Active
- Roles
- Member
- Points
- 119
- Posts
- 109
- Badges
- 14
Badges
Comments
-
Hi Henry- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Jelly Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps …
-
I'm not sure what browser you use etc but this thread might be of use to you since the game runs on a different engine: https://care.king.com/en/candy-crush-jelly-saga/candy-crush-jelly-saga-supported-browsers Thanks for the response. But the …
-
Same problem here. Win7 32-bit. Cleared cache, tried Opera and Firefox. Same problem. Dont know if the problem occurs when you are at the highest level (2500)
-
Yes. Past it...
-
Yes, same problem happens in Facebook/PC, iOS and Android. Not fixed for over a week now...
-
New Candy Crush Jelly Levels are added today, but the problem with level 1617 is still not resolved! After spreading all the jellies, the game does not allow further moves but does not complete either. I play with PC/Facebook/Chrome. Pls help....
-
I have the same problem. The problem is still not solved. Why is it marked solved? Where is the King's team??
-
Anybody tried to play the game via VPN and succeed in bypassing the problem?
-
Hi nicholchan, by resetting the browser, you mean chrome>more tools>clear browsing data...right? Doesn't work for me.
-
Cezdiamond said there might be a problem with HK. I am located in HK, so I tried to play it using the standard VPN in Opera. It worked!! Loading is very slow, including the levels, but the play itself is OK. Try it guys...
-
Dear Elsa, same Candy Crush loading problem for all 4 browsers: Chrome, Firefox, Opera, Edge. And I just tried a few other Facebook ids and all have the same problem. So it seems to have nothing to do with account or game progress. I played Candy C…
-
Thanks Elsa for the prompt response: (a) print screen - same as that from Elsa Chau. A Youtube link to video: https://youtu.be/T5FCm14OqXQ (b) cleared history (and all browsing data), logged off from PC and iPad, rebooted computer - still doesnt wo…
-
Level 1227 is normal on mobile devices.
-
Hi JessMichael, did you beat level 1227 on your iPhone as well? The level on Facebook (PC/chrome) still not working...
-
Just tried again in Facebook under PC/chrome. Still not working. After all jellies are spread, the game hangs and does not finish. Cannot proceed to the next level.
-
20 new levels have been added just now (to the Facebook version, upto 1260), yet level 1227 still not fixed. Seems the CCJ team doesnt even know or care about this problem.
-
20 new levels have been added just now (to the Facebook version, upto 1260), yet level 1227 still not fixed. Seems the CCJ team doesnt even know or care about this problem.
-
Played again on Facebook just now in PC/Chrome. Definitely fixed. If you are playing the mobile version, you might need to logoff and re-logon to Facebook before the fixed game is re-loaded. Someone mentioned the iPhone version is fixed. Dont know a…
-
Same problem here. Since 3 days ago. Obvious bug. Dont think King would fix this before Xmas. The CC Soda team is much more responsive than the CC Jelly team... :-(
-
This issue has now been fixed. Thank you King Care for a prompt response!
