Jelly_Jenny
Community ManagerDiscussions
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Jelly_Jenny Community Manager
About
- Username
- Jelly_Jenny
- Joined
- Visits
- 1,543
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- Member, Administrator, Community Moderator
- Points
- 4,590
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@ang5000 I've added some Gold Bars to make up for the missed out rewards. @Deeliteful Could you look up your Facebook ID for me, please? You can locate it under the game board, just click "Find my ID". Thanks!
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Hi guys! The game studio has been notified about these issues with opening the game. But as it's the holiday season the fix may take some time. Please keep your game up to date so you won't miss any implemented fixes. In the meantime reinstalling…
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@malyssab Sounds like you've done everything you can from your side. If you're still getting the error, rest assured the game studio has been notified about this. As it's the holiday season you might come across this issue for some time. I have add…
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@chrissiebeans I've added some Gold Bars to your game too! Like I've mentioned here throughout the thread, if you are playing the game also on mobile or on Windows 10 app, you shouldn't be having issues there. The holiday season slows down the inv…
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@Noa66 Thanks! We want to offer players with workarounds while the game team is investigating which is why we are suggesting playing on different platforms in the meantime. Other platforms such as Windows 10. I have added some Gold Bars to make …
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Sorry Joanz we do not usually compensate for free items but we have been giving players some compensation to make up for the inconvenience caused. But to be clear you will most likely have this issue throughout the holidays. This seems to be …
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Ay ay - working on it! Many thanks for your patience. In the meantime we do recommend trying to play next time on an incognito / private window to see if you're able to collect the boosters then. You can open a private / incognito window by r…
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This particular thread is for an issue with receiving boosters in Facebook (PC). If you do not see rewards in your game while you're on your mobile game, a quick reconnecting to Facebook / Kingdom and restarting the game should help. Also make …
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Thanks for these details! Although there are no known issues with receiving lives.. Were you aware that you can only see the lives you have received once you have less than 5 lives. You you can have dry spells with the Facebook…
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Hey Noa66 - we will be delighted to help you out but please contact us in English so everyone can understand. Google Translate is your friend :) Hope to hear from you soon ;) Jelly Jenny
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@harrydhx @legolady941 @silvermoonrose @sonic270 @glr4006 Hi guys! I have now added you some Gold Bars to make up for some of the missed out items. Like mentioned we have notified the game studio but as it's the holiday season, unfortunate…
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Hi @Billy123 Yes, like @Pummy_Raj mentioned a screenshot is always super helpful for us to understand the issue better. And if we need to notify the game studio about it, we would need as much information as possible. In the meantime I have adde…
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Okay, great! Thanks for checking that and hopefully your next rewards will show up without a hitch.
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Nicely done, @Pummy_Raj! And many thanks for these details, @LadyDionin :) We'll pass these onto the game studio, I'm sure this helps with the investigation. Could you do me a favor and see if you can get around the error message if you open the …
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Hello dear friends! The contest is now over and I'm happy to announce that the winning linking partners are.... @Lucas_Yan_Maia and @Pummy_Raj !!! Congratulations guys - I have added the 50 Gold Bars to your games. Thanks so much for everyone w…
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Awesome post @Joseph45 !
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Okay I see, the conversation turned into a supported related. No harm done at all :) Keep up the good work, @Pummy_Raj and have a Brilliant week!
