Jelly_Jenny
Community ManagerDiscussions
123
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1776
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36
Jelly_Jenny Community Manager
About
- Username
- Jelly_Jenny
- Joined
- Visits
- 1,543
- Last Active
- Roles
- Member, Administrator, Community Moderator
- Points
- 4,590
- Posts
- 1,899
- Badges
- 36
Reactions
Badges
Comments
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Hi Ishla! King Care is a community site where players can communicate with each other. For actual customer service you can contact our Player Support Team here: http://help.king.com/contact If you haven't had the chance to check out the thread I …
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Hi Laura! Could you double check that you have the latest game app version? If you have an update to do, try the level after updating and hopefully you can pass the level then :) You can check this video out on how to update your game: http://to.…
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About Diamond counter: if you do not have the counter at all, it might mean that you have already completed all the available Necklaces. Our developers are busy creating new ones that will arrive soon with the next updates. You will then be able t…
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Hi James! The smallest link is 3 of the same color so can it be that you're missing out one? I wasn't able to reproduce issues with the reshuffling but did think couple of times that there wasn't any available links although there was in the end. …
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Hi Ishla! Here's a great chance to show off your linking skills and win some Gold Bars: http://to.king.com/QJ9P Good luck! - Jelly Jenny
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Hi Lucas! Crafting those Diamonds can take time but you won't be disappointed, that's for sure :) Although we do not have set dates for the releases we can assure you that they'll come out as soon as possible. While I have your attention, did y…
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Hi Yanna, Oh wow you're way up in the game! It will get tricky at these levels so hopefully some of your fellow Diamond Hunters can help you out! In the meantime you might want to take part in our epic links competition! You'll find it here:http…
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Hi Kay! Upon checking your player account it seems that you've received Bubblegum Hill rewards now. Like Chicken Slayer mentioned we're looking into an issue with the challenge so hopefully the next time around you'll receive all goodies :) If you…
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Hi! I have looked into your account, Linzy, and sent you a message here in King Care. You'll find the inbox from the top right corner. Cheers! Jenny
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No need to continue here when you've received a reply to your message from the Customer Care Team. Jenny
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If the link doesn't open, try this: https://goo.gl/Xp6UQn You can say exactly what you said here, the Customer Care Team may be able to take a closer look. Thanks! Jenny Thanks! Jenny
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Could you raise with with us here so our Customer Care Team can take a closer look: http://help.king.com/contact Be sure to use the same email address connected to your Facebook account so that your account will be recognized without issues. Tha…
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Hi Pranaya, Unfortunately just like you cannot move or merge other details from one Facebook account to another, it's not possible to move or merge games from one Facebook account to another. If you do not have access to your father's account an…
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Hi Jules! If you hadn't saved the game through either Facebook or Kingdom, your game hasn't been saved through our servers but only locally in your phone. We cannot retrieve games that haven't been saved, but we can offer to help you out if you …
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Hi Karena! Congratulations on hitting the Jackpot! I checked your player account now and it seems your rewards are now there. If you can't see them, having a strong internet connection and by reconnecting the game to your Kingdom / Facebook accou…
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Hi debsmitt! Ah sorry to hear about your lives :( Unfortunately if the lives are gone from your inbox, we have no way of bringing them back. Lives are Facebook notifications and as we cannot bring them back, we recommend using them as you go, so y…
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Thanks Laura! @Brodie: Sorry to hear the game didn't register your progress! Unfortunately we cannot move you over but if you used any purchased items to beat the level, check out our purchases page to get in touch with the Customer Care: https:/…
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Thanks Chicken Slayer! @Injitab @Yvonne: I have messaged you both here in King Care. You'll find your inbox from the upper right corner. Cheers! Jenny
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Hi Joanna! And thanks Laura for your help! You're able to scroll over to the correct level and play on then? That would suggest that your game is saved but your avatar is stuck. What if you replay the level your avatar is stuck on and see what hap…
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Hi Petunia, And thanks for reporting! Although it's not supported by us at all, unfortunately some players may resort to cheating. If players are using cheat engines of any sorts they might have further issues with their game which we won't provi…
