Jelly_Jenny
Community ManagerDiscussions
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Jelly_Jenny Community Manager
About
- Username
- Jelly_Jenny
- Joined
- Visits
- 1,543
- Last Active
- Roles
- Member, Administrator, Community Moderator
- Points
- 4,590
- Posts
- 1,899
- Badges
- 36
Reactions
Badges
Comments
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Thanks Superstars! @Alishia: it appears that you had contacted us through Facebook around the same time as you first raised this inquiry here in King Care. Our colleague over at Facebook had already gone through your Pet Coin transactions. But I'v…
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Unfortunately lost boosters cannot be retrieved so we recommend using your free items as you go so you'll get the most use out of them. But I've sent you a message here in King Care regarding your boosters so be sure to check it out. You'll find th…
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Hi Josie, If you had backed up your game through your Facebook or Kingdom account, all you need to do to recover your game is to reconnect the game app to your account. If you didn't, your game was saved only locally in your device and by removi…
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Hi Crusher, Ouch! If the level doesn't fully complete, unfortunately it won't be registered as completed. Hopefully a replay won't have these issues. If you have used any purchased items on this level, please contact us through the in-game suppo…
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Hi Michael, Did you save the game to our severs on your old phone? You can do that by having the game connected to Facebook or Kingdom. If you didn't, that would be the reason why the game is not showing up on your new phone. To get your game sa…
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Hi Deannace! You have a ticket open with our Customer Care team that's awaiting for your input. If you're not sure at which level your game is saved, feel free to ask the team to check that for you as well. And yes, in Candy Crush Jelly Saga it i…
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Hi René! You can disconnect the game from Kingdom from the in-game settings at the left bottom corner. But if the issue is that you're having issues with connecting the game app to your Facebook account, please give these steps a try: https://goo…
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Hi Fot Lig, Did you save the game through Kingdom or Facebook? If you did, simply reconnect the game to the account and you should be back on the right track. If you didn't, the game is not saved through our servers but only locally in your devic…
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Hi Kate! Nothing wrong with his iPad! We're adding more magical areas to the game so the message is right, it's time to relax. Simply by keeping the game app up to date will ensure you'll receive all of the exciting things coming your way! Jenny…
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Hi kaykaysc! Not to worry I can confirm your game is saved beyond level 860. If your levels above 860 appear as completed (have stars on them) but your avatar picture is on the level 860, replay level 860 and hopefully your progress is updated. …
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Hi Dhruv! Check out our purchase issues page for this: https://goo.gl/MR7Eq9 Jenny
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Hi Mari! If you're not able to x out the game once you've reached the end of the level, try turning the device to landscape mode, then turn it back to portrait mode and the x out should work. Our game team is working on a fix but this should work…
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Unfortunately we cannot guarantee that all players receive all extra challenges and features. Please check out our blog post about the subject here: https://care.king.com/en/blog/article/when-can-i-get-my-events And don't worry, there are plenty …
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Hi Gina! Have you tried different WiFi connections to connect to Facebook? And your 3G/4G connection? If the issue persists, give these steps a try: https://goo.gl/5htdnV I hope this helps! Jenny
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Hi Anu! You have reset the Kingdom password and you cannot reconnect to Kingdom with the new password on other devices? Have you tried to log out from Kingdom using another WiFi connection? Or using your cellular data? If the issue persists, you m…
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Hi Rosie! If you're having technical or connection issues on your game, I recommend to hold off further purchasing if you're using free Gold Bars and wouldn't want to lose them. If you have lost any purchases, please check out our purchase issues…
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Hi Paul! If you haven't saved the game through your Facebook or Kingdom account, the game is not saved in our servers but locally in your phone. Naturally then the game then cannot sync over to other devices. If you have the game on your previous…
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Hi Carmella! The paint can is there to indicate that you've played all released levels. But keep an eye on upcoming game app updates in order to play on! Have a Sodalicious day! Jenny
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Hi John! Please go through these steps if you're having slowness issues in your game: https://goo.gl/CzvzrJ Also clearing the cache on your Google Play Store may help in case you haven't done that: 1) Go to apps and find the app called 'Settings…
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Hi Lorac, We've sent you a message regarding your transactions. You'll find the inbox from the top right corner here in King Care. Cheers! Jenny
