Jelly_Jenny Community Manager

Comments

• Hi Lindsay,  The game team can tweak and change level types after the level's release due to player feedback or for other reasons. Please see our blog post about this: https://goo.gl/4iuRgK Keep Crushing ;) Jenny 

  in Episode 252 Comment by Jelly_Jenny April 2018
• Hi Budi,  You haven't received your purchase? :( Take a look at our purchases issue page to find out how you can claim a refund:https://goo.gl/MR7Eq9 Cheers :) Jenny 

  in Yummy MIX Comment by Jelly_Jenny April 2018
• Hi! Your email has been replied to and it's now awaiting for your input. Hopefully it will be sorted out soon! If your grandson is handling your phone, perhaps it's good to protect your device from unwanted or accidental purchases:support.google.c…

  in Refunds Comment by Jelly_Jenny April 2018
• Oh no :( Take a look at our purchase issue page for this: https://goo.gl/MR7Eq9 I hope this is sorted out soon! Jenny 

  in I paid for the delicious bundle, got the coins but not the boosters Comment by Jelly_Jenny April 2018
• Hi Maura! The issue with pre-game boosters not working should be fixed by now.  If you have lost any purchased items during last week's Bubblegum Hill, please contact us through your game app: - Open the game- Tap settings at the left hand corner…

  in Booster Issue Comment by Jelly_Jenny April 2018
• Hi Alby,  Sorry to hear about your lost boosters :( Actually unlike Gold Bars and your game progress that can be saved through Facebook or Kingdom, boosters and lives are saved locally in your device. This allows you to use them when being offline…

  in Boosters did not sync Comment by Jelly_Jenny April 2018
• Hi Jim! It seems that you've received help already? That's great :) As boosters and lives saved saved locally in your device, making a reset or reinstalling the game app tends to clear this items.  You'll be able to reach us through your game app…

  in booster Comment by Jelly_Jenny April 2018
• Hi Jessica,  You'll find out how to request a refund here: https://goo.gl/MR7Eq9 For help in protecting your device against accidental or unauthorized purchases please see this link: support.apple.com/en-us/HT204396 I hope this helps! Jenny 

  in UNWANTED PURCHASE! Comment by Jelly_Jenny April 2018
• Hi Joan! Our game team is aware that there's an issue with Mystery Mountain not letting you replay the challenge.  Not to worry, although your avatar is stuck on the challenge you're able to play the normal levels.  Apologies for any inconvenienc…

  in Stuck under boat on MM Comment by Jelly_Jenny April 2018
• Hi Kerry,  Please do contact us through the game app like suggested. This is how we can look into this.  I have also sent you a private message here in King Care with further details regarding your account. You'll find the message from the inbox o…

  in Charges by unauthorised person Comment by Jelly_Jenny March 2018
• For further support I recommend contacting us through the game app the purchases were made: - Open the game- Tap on the left bottom corner- Tap ? mark- Choose the appropriate category - Select "Contact us" at the bottom Jenny 

  in Charges by unauthorised person Comment by Jelly_Jenny March 2018
• Hi Mile,  I would need to take a look at your player account thus I have sent you a private message regarding this.  Please find your inbox here in King Care from the top right corner.  Cheers :) Jenny 

  in Progress lost Comment by Jelly_Jenny March 2018
• Nice one, Laura!  @Mile: Mod here. If you still need help with your game progress, do give me a shout in this thread.  Thanks :) Jenny 

  in Progress lost Comment by Jelly_Jenny March 2018
• Hi Mile,  If you still need help, could you tell so in the thread you had, involving Laura and the links.  Then we can keep this under one thread. Thanks :) Jenny 

  in Hi, I was on level 13xx. (Iphone 7) Today i dowloaded candy crush in one Ipad. I have logged out Can Comment by Jelly_Jenny March 2018
• Hi Chi! Check out our purchases and refunds page for this: https://goo.gl/MR7Eq9 For help in protecting your device against accidental or unauthorized purchases please see this link: support.apple.com/en-us/HT204396 Cheers! Jenny 

  in I accidentally purchased gold Comment by Jelly_Jenny March 2018
• Hi Sue,  If there was a purchase you didn't receive, please check out our purchases page: https://goo.gl/MR7Eq9 If it has been a Facebook purchase, you can dispute it through your Facebook account.  Cheers! Jenny 

  in ORDERED YUMMY MIX DID NOT RECEIVE Y/M BUT MONEY TAKEN Comment by Jelly_Jenny March 2018
• Hi Kerry,  Please take a look at our purchases page to find out how to request for a refund:https://goo.gl/MR7Eq9 To avoid unauthorized or accidental purchases on your device please ensure you follow these steps: support.google.com/googleplay/answ…

  in Charges by unauthorised person Comment by Jelly_Jenny March 2018
• Hi szabi,  To get this sorted out, please check out our refunds page: https://goo.gl/MR7Eq9 Your son can contact us through the game app as well: - Open the game- Tap on the left bottom corner- Tap the cog wheel - " Help Center"- Choose the appro…

  in son bought lives how to get refund Comment by Jelly_Jenny March 2018
• Hi Steven! The Piggy Bank won't cash out? If the Piggy Bank is still acting up, give these steps a try: https://goo.gl/owWByB Also remember to check out this page if you have any issues with purchases: https://goo.gl/MR7Eq9 I hope this helps! Je…

  in My Piggy Bank is full and cannot make any purchuses becuse i'm locked out Comment by Jelly_Jenny March 2018
• Hi Howard,  It appears that you've received a reply to your email? If you have any doubts about the issue, by replying to the email directly will be the fastest way to receive further help.  Thanks for your patience.  Jenny 

  in Time out and lock up's Comment by Jelly_Jenny March 2018
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