Jelly_Jenny Community Manager

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• Hi Destiny! You're connecting the game app to your Kingdom account on the new phone? The orange Kingdom connection option is in your in-game settings (lower left hand corner once you open the game). Then be sure to tap on the "log in" option and c…

  in Candy crush levels (progress) not transferring over to new phone or Facebook. Level 225 not 52. Help Comment by Jelly_Jenny March 2018
• Hi Cheryl,  Not to worry I have returned those purchased Gold Bars back to your game. If you should have any issues with purchases in the future head out to our purchases page to get things sorted out right away: https://goo.gl/MR7Eq9 If you have …

  in Levels freeze when purchasing credits to complete Comment by Jelly_Jenny March 2018
• Yes, if you click on your Gold Bar balance you're redirected to Candy Shop.  So instead you can just go ahead and play the game and use your Gold Bars for extra moves or boosters whenever you want.  You might find this help section handy: https://…

  in Lost gold bars Comment by Jelly_Jenny March 2018
• Hi Rob! If you were charged for the purchase and you didn't receive it, please check out our purchases page: https://goo.gl/MR7Eq9 If you continue to have issues with the game giving you an error message, give these steps a try: https://goo.gl/owW…

  in Bought gold bars, got an error, money was transferred but did not receive gold bars. Comment by Jelly_Jenny March 2018
• Hi Cora! If you didn't receive some of your purchases be sure to check out our purchases and refunds page: https://goo.gl/MR7Eq9 Have a great day! Jenny 

  in Facebook aankoop Comment by Jelly_Jenny March 2018
• Hi Fluffy! For a refund check out our refunds and purchases page here: https://goo.gl/MR7Eq9 For the future to avoid unauthorized or accidental purchases on your device please ensure you follow these steps: support.google.com/googleplay/answer/162…

  in Refund Comment by Jelly_Jenny March 2018
• Hi! You'll find out how to request for a refund here: https://goo.gl/MR7Eq9 For help in protecting your device against accidental or unauthorized purchases please see this link: support.apple.com/en-us/HT204396. I hope that helps! Jenny 

  in Accidental purchase Comment by Jelly_Jenny March 2018
• Oh that's not sweet at all :( I  have returned those purchased Gold Bars back to your game but if you should have any further issues with purchases, take a look at our purchases page: https://goo.gl/MR7Eq9 A way to minimize the chance of this happ…

  in The Play More Moves for 10 malfunctioned Comment by Jelly_Jenny March 2018
• If there's any purchases you didn't receive, Rita, please check out this page: https://goo.gl/MR7Eq9

  in Lost gold bars Comment by Jelly_Jenny March 2018
• Hi Rita! Once you cash out your Piggy Bank Gold Bars, the Gold Bars you purchased go into your Gold Bar balance which went up to 87 like you said.  Piggy Bank starts then fresh and you get another chance to build it up. See more information about …

  in Lost gold bars Comment by Jelly_Jenny March 2018
• Oh no! For this, please check out our purchases and refunds page: https://goo.gl/MR7Eq9 I hope this helps! Jenny 

  in i bought goldbars for farm heroes but i didn't get de goldbars. 10 euro are taken from my account, Comment by Jelly_Jenny March 2018
• Hi matijow,  A good way to minimize freezing issues when purchasing extra moves is that you make sure to have enough Gold Bars to make the extra moves purchase before entering the level. That way you don't have to make 2 purchases at the same time…

  in I purchased extra moves on level 2598 and then the game froze. Comment by Jelly_Jenny March 2018
• Hi Holly! There had been an issue with ingredient levels but it should be solved now! If you're still having issues, make sure you have the latest game app version: http://to.king.com/4zGs And not to worry I've returned your purchased items back t…

  in Collected all ingredients but it says I failed level Comment by Jelly_Jenny March 2018
• Hi Andrea,  There was a little hitch with ingredient levels but it's all sorted out now! If you're still having issues, please clear the cache on your browser: http://www.wikihow.com/Clear-Your-Browser%27s-Cache If you happened to lose any purchas…

  in How do you get the 3rd cherry on level 3155? Comment by Jelly_Jenny March 2018
• Hi Lori,  Yes, actually unlike Gold Bars and your game progress that can be saved through Facebook or Kingdom, boosters and lives are saved locally in your device. This allows you to use these items when being offline but it does also mean that yo…

  in Transfering boosters when getting a new device Comment by Jelly_Jenny March 2018
• Hi Lakeisha,  Check out our refunds page to get this sorted out: https://goo.gl/MR7Eq9 Cheers! Jenny 

  in Multiple Charges Comment by Jelly_Jenny March 2018
• Hi! Not to worry the support has received your email - it will be handled as soon as possible. If you have any further doubts once you receive a reply, feel free to reply to that to receive further assistance.  Thanks so much.  Jenny 

  in Gold bars disappeared Comment by Jelly_Jenny March 2018
• Hi Traci! This seems to be handled through email support already. Please reply to that if you should have any doubts or further questions.  Cheers,  Jenny 

  in made purchase but not given booster but Gold Bars gone Comment by Jelly_Jenny March 2018
• Hi Traci! This seems to be handled through email support already. Please reply to that if you should have any doubts or further questions.  Cheers,  Jenny 

  in It happened again - purchase and no Gold Bars Comment by Jelly_Jenny March 2018
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