Jelly_Jenny Community Manager

Comments

• Hi Traci! This seems to be handled through email support already. Please reply to that if you should have any doubts or further questions.  Cheers,  Jenny 

  in A solution I would like to Gold Bars being removed and no credit for Boosters bought Comment by Jelly_Jenny March 2018
• Hi! You are not able to purchase the Gold Bars from a full Piggy Bank? If you're having this issue in Facebook, try out these steps: https://goo.gl/owWByB I hope that does the trick.  Jenny 

  in how to you get the gold bars from Piggy Banks Comment by Jelly_Jenny March 2018
• Hi Gayle! Ouch, that's no fun :( Take a look at our refunds page for this: https://goo.gl/MR7Eq9 I hope that helps!  Jenny 

  in 60 bars bought but not credited Comment by Jelly_Jenny March 2018
• Hi Paul,  Your question is for Bubble Witch 2 Saga and not 3? The issue with the inbox should now been sorted out. If you're still having these issues, please clear your browser cache and try again: http://www.wikihow.com/Clear-Your-Browser%27s-Ca…

  in Loosing lives losing friends clicking on and loosing everything Comment by Jelly_Jenny March 2018
• Hi Lea,  Passing levels on the first try is always especially exciting. Now these levels will turn golden to decorate your game and to indicate how well you're doing. I hope this helps! Jenny 

  in Bubble Witch 3 level turns bright yellow Comment by Jelly_Jenny March 2018
• Hi bettylouem,  Beating levels hasn't turned into Gold before but now we've implemented a feature, Piggy Bank, that allows your success in the game unlock a special offer for Gold Bars.  Our Developers will appreciate the feedback though!  Jenny 

  in accessing gold bars Comment by Jelly_Jenny March 2018
• Hi! If you have had any issues with purchases, please take a look at our purchases and refunds page: https://goo.gl/MR7Eq9 Jenny 

  in Purchasing Gold Bars Comment by Jelly_Jenny March 2018
• Hi Anne! It's happening in your game on iPhone and Android?  Give these steps a try:  https://goo.gl/uGjr3H  https://goo.gl/CzvzrJ If that doesn't help, reinstalling the game app ultimately should clear up the issue. Please note that boosters a…

  in What happened to my magic beams? The booster is locked? Comment by Jelly_Jenny March 2018
• Hi Katharine,  If  your game app is acting up, give these steps a try: https://goo.gl/uGjr3H I hope that helps! /Jenny 

  in Recently every time I beat a level, the app closes and I don’t get any fairy dust. Comment by Jelly_Jenny March 2018
• Hi Lianne! I can see that your email has already been answered to - please reply to our Customer Care's message if you have any doubts or further questions.  Thanks! /Jenny 

  in Hi, I have a new facebook page and I would like to transfer my progress for my Saga Games to new one Comment by Jelly_Jenny March 2018
• Good job upgrading the house! The extension on the house, the Beanstalk, is still on the way to a percentage of Bubble Witch Saga 3 players.  Unfortunately we cannot tell when it will be arriving to you but be sure to keep your game up to date so …

  in Why can't I upgrade stellas house? Comment by Jelly_Jenny March 2018
• Hi Stan! Oh that's not very magical :( If it keeps happening, give these steps a try including changing browsers: https://goo.gl/owWByB Alternatively if you have a Windows 10 machine, you can download the game from Store and play there. Be sure t…

  in Every time I earn a sparkling blast, stereo bolt or magic beam it's gone the next day. Comment by Jelly_Jenny March 2018
• Hi Dawn! If your inbox is acting up, I can confirm that the game team has been notified of this issue and they are working on fixing it. Please check in on your game from time to time to see the improvements made in the game and you can of course …

  in Bubble Witch2 Comment by Jelly_Jenny March 2018
• Have you tried these steps already: https://goo.gl/owWByB Including clearing the cache and changing browser types?  If the issue persists still, please try reinstalling the game app from Facebook. Don't worry, it won't affect your game progress: G…

  in I can't get the game to load. Comment by Jelly_Jenny February 2018
• Hi Tucker Ted,  As the game app is developed, new features and challenges are added some older devices may not be able to handle the implemented changes.   Some players have reported that following these steps have improved their playing experienc…

  in Compable bubble witchsaga3 fora samsung galazy core prime Comment by Jelly_Jenny February 2018
• Hi Missy,  Are you having this issue in Facebook? If you are, please give these steps a try: https://goo.gl/owWByB If you're having the issue on your Apple device, make sure you have a strong internet connection and go through these measures: http…

  in why can't i purchase gold bars, or extra bubbles? it tells me that something went wrong. Comment by Jelly_Jenny February 2018
• Hi Sherry! If you're having loading issues in Facebook, be sure to try these steps including clearing cache and changing browsers: https://goo.gl/owWByB Alternatively if you have a Windows 10 machine, you can download the game from Store and play …

  in The game Bubble Witch 3 is still not loading on Facebook I am about ready to delete it! Comment by Jelly_Jenny February 2018
• Hi Abiy,  Please see how to request for a refund: https://goo.gl/MR7Eq9 Thanks for your patience :) Jelly Jenny 

  in Charged twice Comment by Jelly_Jenny February 2018
• Hi Sue,  If you have missed out on any of your purchases, please find out what you should do from our purchases page: https://goo.gl/MR7Eq9 If your game is still switched over to the old format give these steps a try: https://goo.gl/owWByB And pl…

  in purchased gold, game has reset to old format Comment by Jelly_Jenny February 2018
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