Jelly_Jenny Community Manager

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• We have let the game team know about this now, George! Thanks for reporting. Since it's intermittently working you can keep trying to pass it still (try not to use in-game boosters if you notice that it's not working). Or if you are playing also on…

  in Level 1318 bug Comment by Jelly_Jenny February 2018
• Thanks for picking this up, Laura!  What we would recommend first is that you try the level a few times in case the Fish bundle would start to untie then.  Let us know how it goes - I hope you're on your way to the new top already ;) Jenny - King…

  in Level 1318 bug Comment by Jelly_Jenny February 2018
• Hi! There are now 1320 levels released for Android devices. Make sure that you have the latest update of the game app so you can continue on your Saga. Check this video with how to update your game: http://to.king.com/4zGs Whenever you see a pain…

  in Jelly Saga wont go up to the next level after 660. Is it the end of the game? Comment by Jelly_Jenny February 2018
• Thanks for sharing these Sweet tips!  Jenny - King Care Team

  in cant advance from level 3110 Comment by Jelly_Jenny February 2018
• Reinstalling might not be worth the trouble as you might lose your saved up boosters and lives :( If you have lost any purchased items, please contact us through the game app:  - Open the game - Tap on the left bottom corner - Tap the cog wheel …

  in I've reached frame level 45 and the frame didn't change. How do I get the new frame? Comment by Jelly_Jenny February 2018
• Hi Thomas,  You might find different versions of levels online as levels can be adjusted after their first release. Our Developers do it in order to achieve an optimal balance between challenge and enjoyment.  You might be able to find this versio…

  in ok candy crush soda level 1247 unnerf me 25 moves is not enough. no fun! Comment by Jelly_Jenny February 2018
• Hi Tortix,  We will need to take issues with your player account privately. Please see the message I have sent you here in King Care. You will find the message from your inbox at the top right corner.  Thanks :) Jenny - King Care Team

  in Part of my progress lost after migrating to new phone Comment by Jelly_Jenny February 2018
• I totally know the feeling when you realize that you made a totally wrong move! Grrr! But that's part of the challenge, right?  But we'll be sure to pass your feedback onto our Developers!  Jenny - King Care Team

  in You need to come up with a new button it is called the undo button! Comment by Jelly_Jenny February 2018
• Hi Mike,  Try reconnecting the game on your Android device to your Kingdom account and see if your game online will be updated.  If the issue is still the same, try these steps on your Android: https://goo.gl/CzvzrJ The progress online is an indi…

  in How do i sync android and the game on the website to be on the same game? Comment by Jelly_Jenny February 2018
• It appears that you have passed the level already, Michelle? You're Crushing it!  If you happen to have any technical issues with the future levels, please give these steps a try: https://goo.gl/owWByB Have a Sweet day! Jenny - King Care Team

  in I'm in lvl 2682 and I don't get points when colorful bomb explode, should I stop play? Comment by Jelly_Jenny February 2018
• Hi Jodie! If your avatar picture is stuck on any of the previous levels, please replay that level and then your avatar should catch up with your real progress.  I hope that helps! Jenny - King Care Team

  in I'm currently at level 2239, but every time I open the game I'm set back to level 500. Comment by Jelly_Jenny February 2018
• Hi Gazaly, Here's what you can try to change your location information: - Open your game and make sure you are connecting the game to your Kingdom account -Go to the device's settings and make sure both region and language are correct. Both need …

  in Hi how can I change my location Comment by Jelly_Jenny February 2018
• Hi! If you merely want to improve your top scores I would recommend simply replaying your levels. That way you can "skip" levels you have already passed with flying colors.  If you would like to reset the whole game if you reinstall the game app a…

  in How do I reset my progress and start from level 1? Comment by Jelly_Jenny February 2018
• Hi Shirley,  You're playing in Facebook?  What you can do to move on to this new platform and move on with your game, try opening the game with another supported browser: https://goo.gl/gufptg And please make sure that you're opening the game thr…

  in how comes my game has reverted to the old format on my pc been like this for a week now. Comment by Jelly_Jenny February 2018
• The experience ranking feature is still being worked on which means there might be some occasional bumps on the road. Apologies for any inconvenience caused.  If the next one doesn't change, try reconnecting the game to your Facebook / Kingdom acco…

  in I've reached frame level 45 and the frame didn't change. How do I get the new frame? Comment by Jelly_Jenny February 2018
• Hi Dale,  Congratulations on your huge success in the game! As only a small percentage of the players are at the last level, some of our challenges are designed for those who are still working their way up. We are not able exclude particular play…

  in Why am I penalized for completing all the levels? Comment by Jelly_Jenny February 2018
• Hi, Unfortunately since boosters and lives are saved locally in your device and not on your player account, they tend to disappear if you reinstall the game app or do a factory reset on your device.  I have sent you a private message regarding thi…

  in Lost all of my Boosters after Factory Reset. Comment by Jelly_Jenny February 2018
• Hi Atin,  Ouch that's not Sweet :( I would need to take a look at your player account - please see the private message I've sent you here in King Care.  You'll find the inbox from the top right corner.  Cheers :) Jenny - King Care Team

  in How do I get my previous level? Comment by Jelly_Jenny February 2018
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