Jelly_Jenny
Community ManagerDiscussions
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Jelly_Jenny Community Manager
About
- Username
- Jelly_Jenny
- Joined
- Visits
- 1,543
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- Member, Administrator, Community Moderator
- Points
- 4,590
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Hi Peggy, We're aware that you might have issues with the sound settings resetting but unfortunately due to a small player base impacted by this, the game team is not able to set investigating this as a priority. Like Elsa suggested before clear…
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Hi mkljrl, This level is a tough one and the Candy Bombs do not make it easier! So when you're finishing the level make sure you have kept all of the Bombs above zero. Otherwise the level will fail. You may also find this article about the Bomb…
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Hi Gaby! We have sent you a private message regarding your game progress. You'll find your King Care inbox from the top right corner. Cheers :) Jenny - King Care Team
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Wow you're Crushing it! There are now 3110 levels released for Apple devices. Whenever you see a Wrench at the end of your levels, it's there to indicate that you've completed released levels on your game app. But more levels are coming, rest a…
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Hi Katherine, You should have an "Event ended" pop up once the event has ended informing whether you either won or not. If you should have issues with the events, please give these steps a try: https://goo.gl/owWByB If you should have issues wi…
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Hi Kresty, Some added features are not available for all players. Rest assured we're working on rolling them out for all players but it may take a while. If you're playing on mobile, please keep your game app up to date so you receive all of the…
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Hi Rick, Unfortunately we cannot guarantee that all players receive all extra features such as Beanstalk or Star Cats at the same time. Usually the newest features in the game run with a randomly selected control group for testing purposes and to…
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Hi Kresty, Like my colleague mentioned here, some added features are not available for all players. Rest assured we're working on rolling them out for all players but it may take a while. Please keep your game app up to date so you receive all o…
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Hi Nathan43Wil, You're having trouble with your Windows 10 game app? Here are steps that fix most of your Windows 10 app issues: Check if you have updates for the app: http://www.windowscentral.com/windows-10-check-app-updates If the game stil…
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Hi csanders080883, And thanks Level help for catching this! If you have loading issues with the game app on your iOS device, give these steps a try: https://goo.gl/uGjr3H And if the issue persists, like Level help said, get back to us with your K…
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Hi Shay, Have you tried restarting the game? I would recommend trying restarting the game and your device too. If the issue persists, try these steps: https://goo.gl/CzvzrJ And if you're still having trouble using your in-game boosters, please …
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Hi Monna, You're receiving a message telling you to go online to download new episodes? Our game team is investigating this but fortunately clearing the cache on your Google Play Store should get you on track right away: 1) Go to apps and find …
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Hi Lynne! Clearing the cache on your Google Play Store should get you on track right away: 1) Go to apps and find the app called 'Settings' 2) Locate the menu called 'Apps' 3) Scroll down till you find the 'Google Play Store' 4) From here click…
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Hi gimpmichelle, If you lose any of your bonuses, try restarting the game and reconnecting the game app to your Facebook / Kingdom account. If that doesn't help or you keep having this hitch frequently, take a look at these steps: https://goo.gl…
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Hi Yaneke! If your avatar is stuck in any of the previous levels, simply replay and complete that level and your game should catch up with your real progress. I hope this helps! Jenny - King Care Team
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Hello Bella, If you have technical issues with the game in Facebook, these steps should help: https://goo.gl/owWByB Jenny - King Care Team
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Hi Eisal, That's too bad :( As these extra features like Daily Bonus are not saved up in your account, starting from day 1 again can happen. And as disappointing this may feel, luckily the rewards do not go up exponentially as you go but are ab…
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Thanks for the heads up, Vicki! I can confirm that the game team is working on improving Mystery Mountain challenge. What may help in the meantime is trying these steps but it's not guaranteed: https://goo.gl/owWByB Apologies for the inconvenie…
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Help is on the way! I would need to check out your player account - please see the private message I've sent you here in King Care. You'll find your inbox from top right corner. Thanks :) Jenny - King Care Team
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Hi Helen, Apologies for the graphical error. Rest assured it was noted and fixed. If you have an issue with a purchase, please take a look this post regarding refunds: https://goo.gl/MR7Eq9 If you need further assistance, click here to contact o…
