Jelly_Jenny Community Manager

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• Hi Judy! If this is still an issue, please contact us through the game app and so we can take a look at your account: - Open the game - Select settings from the left lower corner - Select ? mark  - Select a top - Scroll down "contact us"  Kin…

  in Level 1993 has a half bear in the bottom right corner. Comment by Jelly_Jenny February 2018
• Hi Lynda,  If your Piggy Bank is still refusing to cash out, try these steps including clearing the cache and changing browsers: https://goo.gl/owWByB Have a Sweet day! Jenny - King Care Team

  in Every time I try now to buy a gold pig it says "Ooops! Something went wrong!" Comment by Jelly_Jenny February 2018
• If you're still wondering about this, please see our post regarding purchases and refunds: https://goo.gl/MR7Eq9 Kind regards,  Jenny - King Care Team

  in 60 gold bars for $.99 have disappeared Comment by Jelly_Jenny February 2018
• Ouch that's not Sweet! See full instructions on our page regarding purchases and refunds: https://goo.gl/MR7Eq9 King regards,  Jenny - King Care Team

  in Piggy Bank "Oops” Comment by Jelly_Jenny February 2018
• Hi Stacy! If you still have doubts about your Gold Bars transactions, please contact us through your game app: - Open the game - Tap on the left bottom corner - Select "Customer Care" - Fill out the contact form Kind regards,  Jenny - King Ca…

  in Disappearing Gold Bars Comment by Jelly_Jenny February 2018
• Hi Theresa,  As this is regarding your player account transactions, I have sent a private message with the required details.  You'll find the message from your inbox here in King Care from the top right corner.  Kind regards,  Jelly Jenny - King…

  in Where did my gold bars go? I had 9 gold bars and today I have 2. I haven't spent my gold bars Comment by Jelly_Jenny February 2018
• Hi Sharon,  Our purchases page should come in handy if you have any issues with a purchase: https://goo.gl/MR7Eq9 Kind regards,  Jenny - King Care Team

  in I was overcharged on my acct. Comment by Jelly_Jenny February 2018
• Hi Sharron! If you have collected 100 Gold Bars to your Piggy Bank, that's the amount you'll be able to cash out.  You can also collect and purchase less Gold Bars but of course the more stars you collect, the more Gold Bars you collect and the mo…

  in Gold bars Comment by Jelly_Jenny February 2018
• Hi! I have sent you a private message regarding your game progress issue. You'll find the message from your King Care inbox from the top right corner.  Thanks :) Jenny - King Care Team

  in Lost progress after creating a King account and connecting it Comment by Jelly_Jenny February 2018
• Hi mbteech,  If you're having issues with the game not opening, please try reinstalling the game app from Facebook. Don't worry, it won't affect your game progress: - Go to “Settings => Apps” and press the “x” next to the app in question. - Cl…

  in Won't let me play Farm heros super saga Comment by Jelly_Jenny February 2018
• Hi Frannie! I'd need to take a look at your player account for this. Please see the private message I've sent you here in King Care. You'll find the inbox from the top right corner.  Kind regards,  Jenny - King Care Team

  in Lost all Progress in Bubble Witch Saga 3 Comment by Jelly_Jenny February 2018
• Hi Grace, Oops! That's a long time to wait! This issue may arise if you have changed the date or the time on your device. To set the lives timer back on track, try these steps: - Open the game and check how long you have to wait for your next lif…

  in When do I receive lives in the game Comment by Jelly_Jenny February 2018
• Hi Nemy! I would need to take a closer look at your account. Please see the private message I've sent you. You can find your inbox here in King Care from the top right corner.  Kind regards,  Jenny - King Care Team

  in Lost boosters Comment by Jelly_Jenny February 2018
• Hi Rome!  We would need to take a look at your transactions and your player account. Please see the private message we've sent you here in King Care. You'll find your inbox from top right corner.  Thanks :) Jenny - King Care Team

  in 25 of my gold bars were automatically taken off my account even when I didnt use them Comment by Jelly_Jenny February 2018
• Hi Jen!  This link should come in handy: https://goo.gl/MR7Eq9 Have a Sweet day! Jenny - King Care Team

  in Missing Purchase Items Comment by Jelly_Jenny February 2018
• Hi there,  If you have missed out on any purchased items, please take a look at our refunds page: https://goo.gl/MR7Eq9 Kind regards,  Jenny - King Care Team

  in Purchased a Mystery Box at the cost of $78.75 (tax included) Comment by Jelly_Jenny February 2018
• Hi Redtalula,  For any purchase issues, please see this page: https://goo.gl/MR7Eq9 Thanks :) Kind regards,  Jenny - King Care Team

  in Why won't my treasure box populate? Comment by Jelly_Jenny February 2018
• Hi! If you still need help with the purchase, please contact us through the game app: - Open the game - Tap on the left bottom corner - Tap the cog wheel - " Help Center" - Choose the appropriate category - Select "Contact us" at the bottom …

  in Piggy bank overcharge? Comment by Jelly_Jenny February 2018
• Hi Tori,  That's not Sweet :( Please see the page we have created regarding refunds and purchases: https://goo.gl/MR7Eq9 Kind regards,  Jenny - King Care Team

  in Bought bundle didn’t get items Comment by Jelly_Jenny February 2018
• Hi Chris,  Your Google Play account should come up once you request to purchase Gold Bars.  If you have to change or edit your payment details, this Google support site should help you: https://goo.gl/gPyE5Z You can also contact us through your i…

  in How do i access my google play balane in candy crush? Comment by Jelly_Jenny February 2018
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