Jelly_Jenny Community Manager

Comments

• Hi Mily,  Once you have filled up Piggy Bank you'll be able to unlock those collected Gold Bars. Right after you're able to fill it up again and cash it out. Find out more about this Sweet feature here: https://goo.gl/KWxQiL If you have not recei…

  in Purchased piggy pig and doesn't have access to it Comment by Jelly_Jenny February 2018
• Hi Pastel-Gore,  If you still need help, please see this page regarding purchases and refunds: https://goo.gl/MR7Eq9 Kind regards,  Jenny - King Care Team

  in Piggy Bank Gold Comment by Jelly_Jenny February 2018
• Hi Andrew,  When you cash out your full Piggy Bank it will disappear and start from the beginning again.  To find out more about this feature follow this link: https://goo.gl/KWxQiL I hope this helps :) Kind regards,  Jenny - King Care Team

  in We bought a piggy bank. We collected gold for a day but now it’s gone and wants us to buy another Comment by Jelly_Jenny February 2018
• Hi! If you have an issue with a purchase, please head to our purchase page for further info: https://goo.gl/KWxQiL Kind regards,  Jenny - King Care Team

  in Why didn’t I receive all the items in the Tasty Bundle? Comment by Jelly_Jenny February 2018
• Hi emac,  This is not a problem in the game - none of the in-game items like extra moves, extra lives or boosters require a double confirmation.  There's no time limit to end or extend the game so you can take your time and then if you want to qui…

  in Why isn't there a confirm/cancel button? I see that this question was asked 2 years ago and the prob Comment by Jelly_Jenny February 2018
• Hi Jill! If we manually move your game to level 1 your Gold Bars aren't affected. Your Gold Bars are saved in our player account (connected through your Facebook or Kingdom account) and are saved even if your game is reset.  If you disconnect the …

  in I would like to reset candy crush progress. But I have Gold bar that I Purchased. What to do? Comment by Jelly_Jenny February 2018
• Hi Dottie,  If you're having purchase issues on an Android device, please give these steps a try: 1)Go to apps and find the app called 'Settings'  2) Locate the menu called 'Apps'  3) Scroll down till you find the 'Google Play Store'  4) From h…

  in I can't purchase my piggy bank in Candy Crush Saga Comment by Jelly_Jenny February 2018
• Hi Els! If you're still missing those rewards please see the private message I've sent you. You'll find your inbox here in King Care from the top right corner.  Kind regards,  Jenny - King Care Team

  in what is the price by spinning booster weel on the jackpot Comment by Jelly_Jenny February 2018
• Hi Jeannine,  Gold Bars that are in your Piggy Bank are not yet usable. In order to use them, you need to cash out them once your Piggy Bank is full. Once they are cashed out, they'll appear in your regular Gold Bar balance.  If you'd like to find…

  in Piggy Bank Issues Comment by Jelly_Jenny February 2018
• Hi Pako! There's no confirmation button for extra moves on the new HTML5 version either so you need to take care when you're approaching the end of the game.  The old Flash version is still running at King.com but hopefully you'll be able to enjoy…

  in Why old version candy crush the press +5 and end game is very frequency? Comment by Jelly_Jenny February 2018
• Hi Payton! For this please see our purchase page: https://goo.gl/MR7Eq9 Kind regards,  Jenny - King Care Team

  in I purchased a mystery deal and didnt receive my mystery crate reward? Comment by Jelly_Jenny February 2018
• Hi Darlene,  If you have issues with purchases, please see this page: https://goo.gl/MR7Eq9 Kind regards,  Jenny - King Care Team

  in I purchased a card shop bundle and a 1.99 bars and didnt get the bars; only had 1 more play to make Comment by Jelly_Jenny February 2018
• Hi Meg,  You'll find our refunds page with useful information here: https://goo.gl/MR7Eq9 Kind regards,  Jenny - King Care Team

  in Accidental Purchase Comment by Jelly_Jenny February 2018
• Ouch! That's not Sweet :( Here's how to request a refund or compensation: https://goo.gl/MR7Eq9 Kind regards,  Jenny - King Care Team

  in how can I get my money back o redeem Comment by Jelly_Jenny February 2018
• Hi eauger,  Please follow this link to find information about purchases and refunds: https://goo.gl/MR7Eq9 Take care.  Jenny - King Care Team

  in How do I request a refund? Comment by Jelly_Jenny February 2018
• Hi Angelina,  Check out this page regarding purchases and refunds: https://goo.gl/MR7Eq9 Kind regards,  Jenny - King Care Team

  in Did not get my 6 hours unlimited Comment by Jelly_Jenny February 2018
• Hi Paula,  All extra features do not unfortunately reach all players but what you can do to try to make Piggy Bank reappear is to reconnect the game app to your Facebook / Kingdom account if you're playing connected.  Also make sure that you updat…

  in Disappearing Piggy Bank? Comment by Jelly_Jenny February 2018
• Hi there! Actually unlike Gold Bars and your game progress that can be saved through Facebook or Kingdom, boosters and lives are saved locally in your device. This allows you to use them when being offline but it also means that they tend to disap…

  in Re-Installing lost all boosters Comment by Jelly_Jenny February 2018
• Hi Maxie,  For your transactions we'd need to look into your player account for this. Please see the private message I've sent you. You'll find your inbox from the top right corner here in King Care.  If you have technical issues with the Win Move…

  in Gold bars dissapear Comment by Jelly_Jenny February 2018
• Hi John! These prices do not sound accurate - please see the private message I've sent you so we can look at this closer.  You'll find your inbox here in King Care site at the right top corner.  Kind regards,  Jenny - King Care Team

  in Why the dramatic increase in prices for goodies in Candy Crush Saga? Comment by Jelly_Jenny February 2018
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