Jelly_Jenny
Community ManagerDiscussions
123
Comments
1776
Points
4590
Badges
36
Jelly_Jenny Community Manager
About
- Username
- Jelly_Jenny
- Joined
- Visits
- 1,543
- Last Active
- Roles
- Member, Administrator, Community Moderator
- Points
- 4,590
- Posts
- 1,899
- Badges
- 36
Reactions
Badges
Comments
-
Hi! There is currently no double confirmation option for in-game purchases such as extra moves, extra lives or boosters. This means you need to take a little care when you're approaching the end of the level so you won't lose those precious Gold Ba…
-
Hi Sunil, Since boosters and lives are saved locally in your device, you tend to lose these items if you reinstall the game app. If you have free items won from the game we recommend using them as you go so you'll get the most use out of them. I…
-
Hi Zena, If you happen to have this issue still, these steps should help: 1) Go to apps and find the app called 'Settings' 2) Locate the menu called 'Apps' 3) Scroll down till you find the 'Google Play Store' 4) From here click on 'Clear data'…
-
Hi there, We have sent you a private message regarding your game progress issue. You'll find your inbox from the top right corner of your King Care page. / Jelly Jenny
-
Hi! The game team has been working on some updates with the game so they had to ban Rancid the Raccoon for a while. Don't worry he'll be back soon causing his usual chaos and mischief! /Jelly Jenny
-
Hi Patricia, Facebook's Gameroom is actually supported by Facebook itself. Follow this link for Facebook's support: https://goo.gl/7WuGtL Kind regards, Jelly Jenny
-
Hi! You mean the levels won't load? This is something that's been reported to the game team but we do not have timelines for the investigation. In the meantime make sure you have given these steps a try including changing browsers and clearing t…
-
Hi sjbaskin, Thanks for the feedback -rest assured this has been reported to the game team. Please try these steps in the meantime including changing browsers and clearing the cache: https://goo.gl/owWByB Also if you are playing on mobile you s…
-
Hi mbteech, If you're getting this error message, give these steps a try: https://goo.gl/owWByB Be sure to clear the cache and try out another browser type, too. Kind regards, Jelly Jenny
-
Hi! Are the levels not loading? This is something that's been reported to the game team but we do not have timelines for the investigation. In the meantime make sure you have given these steps a try including changing browsers and clearing the cac…
-
Charm King is not a King game, Rick. Please see the developer from your App Store :) Kind regards, Jelly Jenny
-
Hi Assie! This has been reported to the game team so hopefully upcoming game app update is running more smoothly. In the meantime you can also try out these steps to fix the issue right away: https://goo.gl/uGjr3H Level 835 is officially the las…
-
Hi Leesa, Are the levels not loading? This is something that's been reported to the game team but we do not have timelines for the investigation. In the meantime make sure you have given these steps a try including changing browsers and clearing …
-
Thanks for reporting, Terrio! This has been reported to the game team so hopefully the next game app update will take care of it. In the meantime please enjoy the automatically reloading lives and / or try out these troubleshooting steps that may …
-
Hi! Are the levels not loading? This is something that's been reported to the game team but we do not have timelines for the investigation. In the meantime make sure you have given these steps a try including changing browsers and clearing the cac…
-
Hi Marc, Are the levels not loading in Facebook? This is something that's been reported to the game team but we do not have timelines for the investigation. In the meantime make sure you have given these steps a try including changing browsers an…
-
Hi Rocky, Thanks for reporting! Please note that it is possible for the 2 platforms to have slight differences: The game team may make changes to the levels in order to achieve the perfect balance between challenge, play-ability and enjoyment. …
-
Hi! Are the levels not loading? This is something that's been reported to the game team but we do not have timelines for the investigation. In the meantime make sure you have given these steps a try including changing browsers and clearing the cac…
-
Hi Margit, The Gold Bars in your balance are not connected to the Gold Bars in the Piggy Bank: You'll collect Gold Bars to your Piggy Bank by passing levels. Once you have collected enough stars/Gold Bars you'll be able to cash them out. See more…
-
Hi there, I can see that your email had been answered by my colleague over at Customer Care - if you have any doubts please answer to the email so everyone's on the same page. If you lose boosters frequently I recommend checking that you have en…
