Johnny_Ryall Level 3

Comments

• Hello, There are currently 2285 levels in the game. Could you please post a screenshot of your map and explain why you are stuck so I can look into this for you. Kind regards, Johnny

  in stuck between episodes Comment by Johnny_Ryall January 2017
• Hello Dina, When posting on King Care its important that you continue posting in your initial thread as I can see that players and moderators have posted and asked questions without a reply from you. It's also important that you provide as much in…

  in Crashing an Comment by Johnny_Ryall January 2017
• Hello Gina, I can see that my colleague has now responded to your ticket so I will close this thread. Kind regards, Johnny

  in 4502700 Comment by Johnny_Ryall January 2017
• Hello Colleen, Thank you for posting. Right now the levels above 555 are only available to certain players. They have been created on a new platform so they are being tested before their full release. I cannot confirm when this will be unfortunate…

  in When will level 556 open? Comment by Johnny_Ryall January 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Completed level keeps reappearing Candy Crush Soda Comment by Johnny_Ryall January 2017
• Hello. Thank you for your response. Please refer and reply to the private message that was sent. Kind regards, Johnny

  in In response to Johnny Ryall Comment by Johnny_Ryall January 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Is anyone having their boosters stolen from them? Comment by Johnny_Ryall January 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in why does it freeze when you buy 5 more moves, i have lost 50 gold bars now, i am not happy Comment by Johnny_Ryall January 2017
• Hello Ahmed, I'm sorry but we do not offer a refund for instances where the players device, or the players actions are responsible for the purchase. This is not our policy. I'm sorry that we could not assist you on this occasion. Kind regards, J…

  in By mistake purchaise gold bar need refund Comment by Johnny_Ryall January 2017
• Hello Denise, Thank you for your post. I'm sorry to hear that this has happened. Please refer to this thread for further information: https://care.king.com/en/candy-crush-saga/i-passed-the-level-but-the-game-didnt-recognise-it Please make sure y…

  in I finished the level 2060 two time. It didn't let me go to the next level. This is my second time r Comment by Johnny_Ryall January 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in I finally won the jackpot on the spinning wheel I clicked on the claim prize then nothing happened. Comment by Johnny_Ryall January 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Says Tooth fairy gift unlocked next episode but it is not unlocking Comment by Johnny_Ryall January 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in I was at level 1059. I have spent money each month to get to this point. I also just spent money to Comment by Johnny_Ryall January 2017
• Hello Charlie, Thank you for posting. I have just added the gold bars back to your game. Please follow the steps in this thread to help resolve the loading issues: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-windows-devices…

  in When I buy 5 extra lives the level hangs up after I use the first one. It's done it twice recently Comment by Johnny_Ryall January 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Bubble witch 3 Comment by Johnny_Ryall January 2017
• Hello Paul, Thank you for your feedback regarding this issue. It will be brought to the attention of the game studio. Kind regards, Johnny

  in No warning over levels 306 to 320 in candy crush saga leading to epileptic fits. Comment by Johnny_Ryall January 2017
• Hello Colleen, Thank you for posting. Right now the levels above 555 are only available to certain players. They have been created on a new platform so they are being tested before their full release. I cannot confirm when this will be unfortunate…

  in Why did the levels stop at 555 on Papa Pear Saga. I was playing at a higher level> Comment by Johnny_Ryall January 2017
• Hello, There are some steps here that might help you: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios You can also open the Facebook app, go to settings and then in the apps section find the game you want. If you ta…

  in cant connect with fb anymore Comment by Johnny_Ryall January 2017
• Hello Lisabeth, For information regarding the lost boosters please refer to this thread: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 Then for information regarding the events & promotions that we run, we have this th…

  in Problem with updates on my iPad. Comment by Johnny_Ryall January 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Some of my gold bars have disappeared. Comment by Johnny_Ryall January 2017
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