Johnny_Ryall Level 3

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• Hello Susan, From the sounds of it, you're playing on a mobile device? Can you let me know what device. Do you get the same message in all games, or is the error something that appears in your phone settings. Do you use wi-fi or mobile data? Ple…

  in Why am I unable to get online with Facebook for King games? I cannot use king.com or hotmail either. Comment by Johnny_Ryall July 2017
• Hello Deb, Could you please provide a screenshot of your game so I can see where the button normally appears. If you need help, please use: https://www.take-a-screenshot.org/ Thank you, Johnny

  in Why can't I use the full screen feature on Candy Crush soda on my PC Comment by Johnny_Ryall July 2017
• Hello, Please make sure you have the latest version of the app installed as the level was updated in a previous update. Kind regards, Johnny

  in Level 501 Jelly glitch Comment by Johnny_Ryall July 2017
• Hello, If you go to the settings (the cog in the bottom left of the screen) and then you here you have 2 buttons where you can toggle the sound effects and music off and on. I hope this helps. Johnny

  in How do I turn off volume on your "terrible" update to candy crush? Comment by Johnny_Ryall July 2017
• Hello Mark, Could you please confirm if this is the same version of the level as you have: https://www.youtube.com/watch?v=9DLJJehg7MQ If not, then please try to capture a video or screenshot that shows different. Thank you, Johnny

  in Level 2262 is broken Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Transfer progress to new fb account. Comment by Johnny_Ryall July 2017
• Hello Ineke, Could you please let me know what happens when you try to move to the next level. Is there a graphical error, is there a roadblock for example. Please provide as much information as possible, maybe even screenshots if they will help. …

  in Candy crush jelly stuck on level 360 Comment by Johnny_Ryall July 2017
• Hello Barbara, Magic Beans are an in-game currency which you can use to overcome the evil Rancid the Raccoon in the Rancid levels. In exchange for Magic Beans any collected Cropsies will get a damage bonus to help you deplete Rancid's health bar fa…

  in I've see that your suppose to be able to use magic beans to by help but it always asks me to buy gol Comment by Johnny_Ryall July 2017
• Hello Alexa, Could you please follow all of the steps here and let me know if these help to resolve the issue. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios You can also try logging out and back into your Apple account. K…

  in Won't let me purchase anything Comment by Johnny_Ryall July 2017
• Hello Dimitri, Please visit the app store and download the latest version of game as this issue with the level was resolved in a recent update. Thanks, Johnny

  in level 2167 won't end Comment by Johnny_Ryall July 2017
• Hello Himani, From time to time we might change the levels in a game, you can read about it here: https://care.king.com/en/candy-crush-saga/changes-to-levels-number-of-moves-etc-320938520 Kind regards, Johnny

  in Why do I start with only 28 moves on Level 125 in candy crush saga? Comment by Johnny_Ryall July 2017
• Hello Monica, Sometimes there are events in the game that do not get added to everyone's game. You can read more about it here: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here In regards to the …

  in I've finished all the levels now redoing to get three stars.But how do I get mystery mountain? Comment by Johnny_Ryall July 2017
• Hello, Could you please follow the steps here to see if they help to resolve the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny

  in Candy Crush Soda Saga Comment by Johnny_Ryall July 2017
• Hello, This change is due to our transition over to HTML5. You can read more about this here: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update Some features in the game might change due to this new software. Kind regard…

  in What happened to double sugar track? Comment by Johnny_Ryall July 2017
• Hello Maureen, From time to time we will update our levels, you can read more about it here: https://care.king.com/en/candy-crush-saga/changes-to-levels-number-of-moves-etc-320938520 This doesn't mean that the level cannot be passed. For example:…

  in Level 490, not enough moves Comment by Johnny_Ryall July 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in I logged into gmail and tjen Facebook. I logged out of facebook and i was still in a nes server. Comment by Johnny_Ryall July 2017
• Hey Ray & Karolina,  Could you please refer to this thread: https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress Thank you, Johnny

  in Progress Lost! Comment by Johnny_Ryall July 2017
• How did you save your game on your phone? Did you have a Facebook or Kingdom account?

  in I have had to reset my iPad and have gone back to level 1 but on my phone I'm still 488 Comment by Johnny_Ryall June 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Finished star chaser but didn't get the bomb reward. This has happened twice that I know of. Comment by Johnny_Ryall June 2017
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