Johnny_Ryall Level 3

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• Hello Saph, Can you please let me know what device you are using. There are only 720 levels on Windows phones, so could this be the issue? Please let me know. Kind regards, Johnny

  in Candy jelly wont let me play level 721.but passed on my phone im been playing on samsumg tablet Comment by Johnny_Ryall March 2017
• Hello Marisa, This is correct, not all players have this event in their game. The thread that my colleague linked you to, gives you information about this: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-…

  in i havent the boxes for new levels since a month now! Comment by Johnny_Ryall March 2017
• Hello, From time to time the games studio will update the layout of a level, you can read more about it here: https://care.king.com/en/candy-crush-saga/changes-to-levels-number-of-moves-etc-320938520 If you are looking at videos on YouTube, then …

  in how do i beat 235? Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Dexter's game glitch Comment by Johnny_Ryall March 2017
• Hello Mike, There are a few different promotions taking place in Farm Heroes at the moment. Could you please post a screenshot to confirm which promotion you have and also so I can see the error. Kind regards, Johnny

  in Events-Quests section issue Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Gold bars Comment by Johnny_Ryall March 2017
• Please follow the steps here to see if they help to resolve the issue. As mentioned, please also try to connect using mobile data, this will help determine if your wi-fi is the issue. https://care.king.com/en/candy-crush-saga/loading-crashing-issue…

  in Can't access store Comment by Johnny_Ryall March 2017
• Could you please post the screenshot you have captured and also let me know what device you are playing on. Thank you.

  in Level 2142 Comment by Johnny_Ryall March 2017
• I'm sorry Tim, there are no known issues with this from our side so I cannot offer any further support. I can add your progress to a Kingdom account if you are happy to create, however this means you won't be able to see/play with your Facebook fri…

  in Help me connect Comment by Johnny_Ryall March 2017
• Hello, Thank you for your post. I'm sorry but it is not our policy to refund gold bars in this scenario. Please refer to the Terms & Conditions that apply when playing our games. Specifically section 4: http://about.king.com/consumer-terms/ter…

  in Lost Gold Bars Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Boosters lost when tablet powered off Comment by Johnny_Ryall March 2017
• Hello, I'm sorry but unfortunately boosters do not transfer between devices. You can read more about it here: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 Kind regards, Johnny

  in Boosters gone Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. For more information about the Sugar Trac…

  in Still issues Comment by Johnny_Ryall March 2017
• Hello, Thank you for posting. Concept, design, implementation, support and maintenance of our games is a long and complicated process.  While we are always dedicated to providing the finest in mobile gaming fun, we often need to test new features …

  in the price of gold bars Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Game froze at Level 1396 Comment by Johnny_Ryall March 2017
• Hello Tony, Please refer to this thread for further information. There are some tips that might help but as your device is no longer supported fully, we cannot guarantee that the game will perform as intended. https://care.king.com/en/candy-crush…

  in candy crush won't load on my iPad Comment by Johnny_Ryall March 2017
• Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To …

  in Lost my game Comment by Johnny_Ryall March 2017
• Hello, This level can be challenging but I can assure you that the level, like all of our levels, can be completed and also without the use of boosters. Try to pick up a strategy before you play again. Here is a list of YouTube videos that shows h…

  in level 2359 too few moves Comment by Johnny_Ryall March 2017
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