Johnny_Ryall Level 3

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• Hello, The level was updated in a recent update. Please make sure you have the latest version of the game app installed. Kind regards, Johnny

  in Level 2142 Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in my gold bars went missing Comment by Johnny_Ryall March 2017
• Hello, Thank you for your question. The name of this mouth-watering puzzle adventure comes from all of the soda that can be found in the levels in the game. For more information about the game, you can visit the main site here: http://candycrushs…

  in Sir, i have a question. Why this game name Candy Crush Soda? I think there have a reson to take this Comment by Johnny_Ryall March 2017
• Hello, Thank you for your question. If the game does not recognise your details then it suggests that you do not have a Kingdom account right now. Open the app and in the bottom left corner tap the settings button. Tap the orange symbol and set u…

  in Please help! Comment by Johnny_Ryall March 2017
• Hello Elaine, This level was updated in the latest version of the game. Please head to your iTunes store to download the latest version. Kind regards, Johnny

  in Candy Crush Saga Level 2337 on the iPad seems to have a glitch in it. Th Comment by Johnny_Ryall March 2017
• Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To …

  in I have lost my progress in candy crush saga around 1300 level as well as all boosters and gifts Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Please delete me from candy crush saga account on facebook Comment by Johnny_Ryall March 2017
• Hello Kelly, For information about how we deal with lost lives and boosters please read our main thread here: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 Kind regards, Johnny

  in When is Candy Crush losing lives going to be fixed???? Comment by Johnny_Ryall March 2017
• Hello, Thank you for posting. Here at King, we don't have access to your payment details. You will have set them up using your Google Play app as this is how your mobile payments are made. For any payment issues you will need to contact your bank …

  in Not eligible to purchase Comment by Johnny_Ryall March 2017
• Hello,Thank you for your reply. I think it's important to understand firstly that spending money on a level does not guarantee that you will pass it. No matter how many boosters or extra moves you purchase, you will still need to use your moves wis…

  in Playing Candy Crush Soda has upset me !! Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Deleted account Comment by Johnny_Ryall March 2017
• Hello Em, This issue will be related to Windows and not to the game as the install comes direct from the Windows app store. I can only suggest that you check their support site for assistance. For example: https://answers.microsoft.com/en-us/wind…

  in Candy crush jelly update pending Comment by Johnny_Ryall March 2017
• Hello Mary, Please follow the steps here to help you synchronize your game: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Kind regards, Johnny

  in Farm Heroes level 869 not synchronising with Facebook Comment by Johnny_Ryall March 2017
• Hello Brenda, Thank you for your question. Unfortunately we cannot guarantee the performance of the game with the iPhone 4. You can read more about it here: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices Kind regards…

  in are you no longer supporting ios 7.2 on iphone 4 or older iphones in general? Comment by Johnny_Ryall March 2017
• Could you please post a screenshot as without this I cannot understand the issue you are having. If you need assistance then please go here: https://www.take-a-screenshot.org/

  in i finished level 825 on my phone but cannot proceed to 826 on soda Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Need help recovering my progress? Comment by Johnny_Ryall March 2017
• Hello Lei, Please check the Google Play app and make sure you have latest version of the game installed on your device. This will allow you to see and play the new levels. Kind regards, Johnny

  in Why I cant advance on level 2286? Comment by Johnny_Ryall March 2017
• Hello, Thank you very much for your suggestion. That sounds like a great idea and I'll be sure to pass this onto the Developers. This might even be something that they have thought of already, but I'm sure they'll appreciate the feedback. I can't …

  in Level the playing field for tournaments 3/8/2017 Comment by Johnny_Ryall March 2017
• Hello, If you have changed your password then you will also need to change this in the Facebook mobile app and possibly also your browser. Once changed, reconnect as normal via the button on the home page. Kind regards, Johnny

  in Reset levels Comment by Johnny_Ryall March 2017
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