Kevin_

Game Expert

Comments

  • Hi @Cat-13, I am sorry to hear that you are having this trouble with the level. I would like to confirm if you have already tried following the usual troubleshooting? Clearing Cache Checking your game and device are update Restarting your device If so, is this happening only on this level, do you mean that you are not able…
    in Is something wrong with level 9676 Troubleshooting Comment by Kevin_ 8:12PM
  • Hi @richardtkubiak and welcome to the Community! I am sorry to hear that you have not been getting extra moves for this long. Do you mean that you do not get the option to pay Gold Bars for extra moves or are you referring to the option to watch Ads in exchange of moves?
    in Extra Moves Comment by Kevin_ 8:08PM
  • Hi @NiloofarKasnavieh65, I am sorry to hear that you are facing these connection issues. We usually recommend these steps to make sure that everything is working correctly: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of…
    in Why does it keep saying you are not connected to the internet? Comment by Kevin_ 8:05PM
  • Hi @Annebelle457 and welcome to the Community! I am sorry to hear that your progress has not transferred to your new device. Could you please log out and log back in but this time please try to login using your King account login instead of your Apple login? Hope it helps!
    in Not Syncing Candy Crush Saga (Apple Login) to new iphone Comment by Kevin_ 8:03PM
  • Thank you for the confirmation, I really appreciate that. I see you mentioned having reinstalled in the past but only working temporarily for a couple of days. Could you please try reinstalling your Jelly Saga game once more please? Then check if the issues continue and again only a temporary fix. If this returns, please…
    in Bugs in app and playing adds Comment by Kevin_ 8:01PM
  • Thank you very much for the follow up information regarding both issues. Would you be so kind as to confirm the game version you have installed, the make and model of the device you play from and your current OS system?
    in Bugs in app and playing adds Comment by Kevin_ February 26
  • Hi @harperC1971, Could you please confirm what is preventing you form downloading the game? What platform are you playing from?
    in Pyramid Saga Comment by Kevin_ February 26
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in candy crush jelly saga oyunu sorun var Comment by Kevin_ February 26
  • Hi @Gil_G, I am sorry to hear that you are facing these issues in the game. Regarding the buttons, I know you mentioned having tried some steps but could you ensure to: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free…
    in Bugs in app and playing adds Comment by Kevin_ February 26
  • Hi @kuripjbn and welcome to the Community! I am sorry to hear that your game is constantly crashing, we usually recommend these steps to make sure that everything is working correctly: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at…
    in App keeps crashing Comment by Kevin_ February 26
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