Kevin_

Game Expert

Comments

  • Hi @candycrush2010 and welcome to the Community! Have you tried the forgot password within the game? Alternatively could you try: https://www.king.com/forgotPassword If you still have troubles, please let me know.
    in Email Comment by Kevin_ 3:58PM
  • Hi @gabibs, I am sorry to hear that you are seeing this pop up constantly. Could you please *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for smooth gameplay. *Connection: Use WiFi instead of cellular data.…
    in How to get rid of event reward pop-up that can't be claimed? Comment by Kevin_ 3:49PM
  • Hi again, sorry for the delay! I have taken a look into your account and it seems you have now been able to overcome the level. In case you still have any troubles, do not hesitate to let us know. Have a nice day!
    in Is something wrong with level 9676 Troubleshooting Comment by Kevin_ March 4
  • Thanks for the update, I was in fact able to confirm that you had a King login which is why I recommended trying to use it as your login method. Please note that your King account game login is completely different from your Community forum login. Please try to login with your King account using your email and if you can…
    in Not Syncing Candy Crush Saga (Apple Login) to new iphone Comment by Kevin_ March 4
  • Thanks for the update! Can you please check that you have now installed the new game version 4.9.0 and confirm if the issues still happen on this latest version.
    in Bugs in app and playing adds Comment by Kevin_ March 4
  • Hi again, thanks for the clarification about the Ads. Please check out this article we have prepared with more information about this feature: Why don't I see video ads in my game? Here’s what you need to know! 
    in Extra Moves Comment by Kevin_ February 28
  • Hi @BennettDG, I am sorry to hear that you have lost your account and levels. Could you please confirm you have tried reconnecting using your King account? If that does not work, could you please share your game User ID:…
    in Receiving my levels Comment by Kevin_ February 28
  • Hi @wriggles, I am sorry to hear that you do not have the option to purchase the super sonic lollipop hammer as your friend does. Please note that the game studio usually run test with purchase offers that may cause them not to be available for everyone and perhaps alternate with different offers instead which is why you…
    in Supersonic lolly Comment by Kevin_ February 28
  • Hi @Cat-13, I am sorry to hear that you are having this trouble with the level. I would like to confirm if you have already tried following the usual troubleshooting? Clearing Cache Checking your game and device are update Restarting your device If so, is this happening only on this level, do you mean that you are not able…
    in Is something wrong with level 9676 Troubleshooting Comment by Kevin_ February 27
  • Hi @richardtkubiak and welcome to the Community! I am sorry to hear that you have not been getting extra moves for this long. Do you mean that you do not get the option to pay Gold Bars for extra moves or are you referring to the option to watch Ads in exchange of moves?
    in Extra Moves Comment by Kevin_ February 27
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