Comments
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This looks like a facebook pop up rather than something in the game so maybe there is an issue with the facebook server. I can give you basic steps to take for troubleshooting the game but I'm not sure what to do for this sorry. For the game, clear out the browser cache and restart it. Oh, maybe if you check your payment…
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Check how full your phone memory is, the ram and the storage. If both are full or you have a lot of apps open then this will cause an app to crash as it cannot run smoothly. Clear some space and close some apps if necessary.
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Is this an in-game message or something that pops up from Facebook? Post up a screenshot if you can, maybe I can give you some pointers if I can see the error message.
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I just answered another player about this, maybe the answer will help you: https://care.king.com/en/pet-rescue-saga/cant-open-level-688-with-gold-bars
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I guess you're trying to unlock the roadblock right? If it's not working on Facebook then go to King.com, synchronize your game there (in the settings menu) and then try and unlock the roadblock there. It will sync up with Facebook afterwards then.
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I've noticed this if you go back to a certain level. I think it's just part of the game design for now. Maybe they will change it in the future!
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It just sounds like your friend is playing on facebook. The levels are always ahead on Facebook, I think there's only around 1240 on mobile right now.
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It could just be that the connection to the store is unavailable temporarily. Try switching to mobile data and see what happens then.
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It depends what you're playing on. If you let us know if it's facebook or on a mobile then i'll give you some tips to help get the game loading properly :)
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If the app is crashing then look at troubleshooting your tablet. Restart it first, then try the app. Clear out some space in the memory and free up some ram. Also make sure that when you are playing that you don't have a load of apps open.
