Lady_Choo

Moderator

Good evening and welcome to the community. Petopia has ended now, so if playing on a device, close the game completely, reboot your device and try again 🍂

Hi and welcome to the community. Have you been to your app store and checked for an update?

All the issues are being passed to the studio, so please make sure you have commented in this thread. we need your help

Good evening. I know English is not your first language but we have asked you previously to make sure you use a translate programme, otherwise your post might get deleted. In answer to your question, you will lose any boosters but progress and currency will restore as long as you log in with your previous log in.

Good morning and welcome to the community! Have you restarted your device and checked for updates?

Good morning! Petopia has just finished so hopefully those pesky loading issues will go now. Are you playing on Facebook? Have you cleared cache and cookies? if on the windows app? And also the same for your phone, could you check the App Store for updates please 🤗

excited to see them all!

I had them briefly! Farmers? (Spoiler)

Unfortunately it likely started before as this has been an issue for a little while now. https://kingcare.zendesk.com/hc/en-us/articles/21824156033693-Under-Investigation-I-get-an-error-message-when-I-try-to-log-in-through-Facebook#%20

Unfortunately its not as quick or easy to update on Facebook. I was told mobile is much easier and i guess they don't need to work around the facebook platform so much. Its not their platform so I imagine its not straightforward.