Lady_Choo

Moderator

Comments

  • Hi, just to address your concerns, that ALL mobile devices have had the fix and its worked. As to the facebook version, we don't know why its held up. Each platform has to approve it on the platforms side. And it looks like Facebook is often later after the others. Hopefully it will arrive soon. But I assure you all, its…
  • Hi and welcome to the community! Are you playing on a device? We have a helpful link for the basics once you have downloaded the game.
  • Sometimes it gets like that when the data signal isn't strong enough and unfortunately the only thing that can be done is to close the game app completely 😒
  • the trouble is the level was not actually broken originally but many players didn't realise there was a strategy to it. So now they've tried to make it easier… it's broken. So it wasn't luck originally. Have you got Lynette's video channel bookmarked? If ever you get stuck, watch the video for that level and if you need…
  • Hi and welcome to the community. Just for future reference, sometimes fixes might take a while to get to the bottom of. It's not always straightforward. Sometimes fixing can cause something else to break which delays it. However in this case a fix has been done. The fix has already arrived on mobile devices but they are…
  • if you have other devices it might be easier to just carry on with them for a day or two then try again.
  • good morning! Sometimes different platforms take longer to approve updates. Facebook is often later but whether that's due to the time it takes them to approve (after the studio has sent it) or simply the fact that it's harder to update on browser, so it may come when the new levels are released. Just make sure you clear…
  • hi and welcome to the community. You can help by clearing cache and cookies but the game itself will update automatically as soon as the update reaches Facebook. Sometimes different platforms take longer to approve updates. Hopefully soon 🙂
    in updates Comment by Lady_Choo June 2024
  • you are very welcome..my co-mod said it might be that the fix comes to Facebook when the new levels arrive. I know from past explanations that it's harder to update on the browser edition, much easier on mobile devices so that be why it's maybe taking a little longer. I'm not saying that is what happens but it's a…
  • hiya, if you open the iPad is it showing you clearly on the next level? On your laptop have you cleared cache and cookies before opening the game again?
    in I am ..,. Comment by Lady_Choo June 2024