Lady_Choo

Moderator

Hi unfortunately you have posted in a contest thread but we cannot help you with google play store issues. If you have an ios device, kindle or windows device, you can play on there.

You need to contact player support to see if they can help you out with any reimbursements.

If you are playing on computer. Close the game. Clear cache AND any pet rescue saga king cookies, close the browser. Restart your computer and try again. It should be changed. Sometimes it takes a little longger for updates coming through depending on the platform but if its through, clearing cache and cookies should sort…

You'd need to contact player support from within the game, keep it friendly and polite although frustrated and hopefully they can sort it out 😊

Send a message to player support from within the game. Explain about the glitch and you lost bars and ask if they can do anything about it. Just keep it polite and friendly and hopefully they can sort you out 😊

You need to check for updates,

I am sorry 😒 I will pass on your feedback and see if there are any updates.

Hi and welcome to the community. Apologies for the inconvienience but the level is now fixed. Please update to see it 😊

The game is now fixed. Please update.

Hi Linda, check for updates as the issue has been fixed.