Lady_Choo

Moderator

Once your facebook log in has sorted itself out, here is the troubleshooting link. Note that if you clear data as well as cache, that could be where everything has vanished as boosters are saved within your device memory and not the game itself. What to do if my game is crashing/freezing? (Android) – King General

Thank you for the info. Was your game backed up to Facebook previously or did you just do it tonight? If you did, try logging out then back in. If not, were you logged into the community before with your email and password? If you just registered tonight then everything should have sent itself over but sometimes you just…

Closing as I am about to reply on your other thread 😊

Has it ended now? I haven't had chance to play for a few weeks. And by claiming I don't mean doing something, I mean simply by clicking on accept or the variation of it that usually appears when it tells you that you completed it.

Hi and welcome to the community! The game resets (I believe its round about midnight for me in the uk) at the same time every day, so sometimes if you log on close to a time it counts as missing a day, or if there is a bad connection and it doesn't connect properly. I know its annoying. I have had it both on King and non…

Hey @GeeGee66 can you tell me how you are playing please and we can start there. Do you know which bonus games it is causing issues? And could you let us know your device and model please, with the OS version so I can feed it all back 🤗

Hi Tom, did you manage to collect it once at least? It can only be claimed once, so if you did, that's why. If you didn't get the bars at all, the best thing to do would be to contact player support from the help section within your game and they can look into it for you 🤗

You can only claim it once as well, which could be the reason for the connection issue as the reward has gone. So if you completed more than once, that is why 🤗

Thank you both, I will let the team know. They have asked if you could screen record the lagging so they have a visual image too. (it helps when they cannot actually see your screen) You won't be able to upload it here but you can upload to a site like dropbox, or youtube and then add the link to it here 🤗

Also have you both tried all the troubleshooting? What to do if my game is crashing/freezing? (Android) – King General