MarkHawk Community Manager

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• Hi Manuel, I have sent you a private message, so that we can check your mothers player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind re…

  in Need help for my mother please Comment by MarkHawk January 2017
• Hi Leigh, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to …

  in I bought the holiday special Comment by MarkHawk January 2017
• Hi John, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - …

  in How to restore back the game level in my phone without the facebook account? Comment by MarkHawk January 2017
• Hi Ryan, Unfortunately there are no statistics available on how many times it took you to complete a specific level. Kind regards, - Mark, Team King Care

  in Is there a way to access personal statistics? Comment by MarkHawk January 2017
• Hi Iveta, I have manually restored your progress to level 780 in Candy Crush Saga. Please notice that your progress is still stored on your mobile device. It is therefore important that you do not start the game on your mobile device. Instead I wi…

  in does anyone know why I jumped off the bike no. 560 to 1,789 bikes and can not be undone? Comment by MarkHawk January 2017
• Hi Rweckstein, All new levels are first released on Facebook and King.com as we only need to update the database. For mobile devices it can take a while to update and distribute apps on iTunes, Google Play and Amazon Market Place. All apps have to …

  in Levels dont advance on ipads or iphone-only on laptop Comment by MarkHawk January 2017
• Hi Philip, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, …

  in My candy crush reset to level 1 Comment by MarkHawk January 2017
• Hi Tim, I can assist in getting the game progress back in Candy Crush Saga. Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log …

  in Swapping between FB accounts corrupted levels Comment by MarkHawk January 2017
• Hi Steve, Thanks for your great feedback which has been send to the Game Studio for Candy Crush Saga. We are always striving to create levels which are balanced between challenging and fun to play. Kind regards, - Mark, Team King Care

  in Level 2222 Comment by MarkHawk January 2017
• Kiitos kysymyksestäsi. Valitettavasti King Care on tällä hetkellä saatavilla vain englanniksi ja espanja

  in hei Comment by MarkHawk January 2017
• Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark,…

  in Lost progress Comment by MarkHawk January 2017
• Hi Gordon, The Facebook chat feature is not a part of King's games. I suggest you get in contact with Facebook Support in order to locate the issue you have experienced. This page might help you further: https://apps.facebook.com/help/488113691204…

  in game chat not working Comment by MarkHawk January 2017
• Hi Stasiabug, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards…

  in restore progress Comment by MarkHawk January 2017
• Hi Natasha, Is this happening when you play Candy Crush Soda Saga on Facebook or from a mobile device? Thanks for getting back to me so I can assist further. Please also see this thread: https://care.king.com/en/alphabetty-saga/additional-informa…

  in fish boosters Comment by MarkHawk January 2017
• Hi Chris, Unfortunately it is not possible to separate the player data once the accounts are merged. Instead I suggest the following: Ask your wife to create a new profile on King.com. Once done she will have to play and complete at least 1 level…

  in Seperating Accounts Linked Together Comment by MarkHawk January 2017
• Hi, If you have several Google accounts then I suggest you create a new user on your mobile device. This can be found here: Settings >> Users >> Add User Once done you can now log into the new user account and set up Candy Crush Saga.…

  in Im not able to make a purchase with MY google rewards. Comment by MarkHawk January 2017
• Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark,…

  in Candy Crush I have passed several treasure chests and have not gotten anything from them. Comment by MarkHawk January 2017
• Hi JaymeLyn, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards,…

  in Missing Levels Comment by MarkHawk January 2017
• Hi Andy, Thanks for your feedback which has been send to the Game Studio for Candy Crush Saga. We are always striving to create levels which are balanced between challenging and fun to play. Kind regards, - Mark, Team King Care

  in Level 2242 Comment by MarkHawk January 2017
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