MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Tom, I can assist in getting the game progress back in Candy Crush Saga. Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a…
    in deleted game Comment by MarkHawk April 2017
  • Hi Jeanne, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Striped candy contest Comment by MarkHawk April 2017
  • Hi Tania, Please let me know which model of iPad you have as well as OS version. If possible then please also let me know which version of the game you have installed. As a temporary workaround I suggest you play the game on Facebook. Kind regards, - Mark, Team King Care
    in I upgraded my game on 9 April 2017 on my iPad and now I can't open ir Comment by MarkHawk April 2017
  • Hi Marta, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Missing candy crush reward Comment by MarkHawk April 2017
  • Hi Crystal, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Why did I not get my prize I tournament Comment by MarkHawk April 2017
  • Hi Denise, I have sent you a private message, so that we can check your player account and compare your PayPal and Google transaction. You can find the message by clicking on the envelope icon on the top right corner of the screen. Please also check if your purchases from Google Play are being paid with your PayPal…
    in Why am I being charged twice for in-game purchases?? Once from paypal, then again from google. Comment by MarkHawk April 2017
  • Hi Mari, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in No Reward Comment by MarkHawk April 2017
  • Hi Randeep, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lost my progress Comment by MarkHawk April 2017
  • Hi Clare, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Issues with a previous games but wanting to start a new game Comment by MarkHawk April 2017
  • Hi Sharon, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in What happened to the results from the striped candy competition over the weekend? Comment by MarkHawk April 2017
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