MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Dawyn, Are you playing Candy Crush Soda Saga as an app or through Facebook? Try using the Troubleshooter app from Microsoft: http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps (Please note that you will need to be logged in with your Microsoft ID before you can use the tool) If you are…
    in candy crush soda Comment by MarkHawk January 2017
  • Hi Charley, Unfortunately the hints in Pet Rescue Saga cannot be disabled. Kind regards, - Mark, Team King Care
    in Pet rescue hints, how do I disable them? Comment by MarkHawk January 2017
  • Hi Brigitte, On both list you can select with a check mark which of your friends you want to send/receive help. The "Don't ask again until you send to" dialog box is a feature from Facebook to verify that you are sending to the right friends. Kind regards, - Mark, Team King Care
    in How do I move friends to the "Farm Friends" tab. I do not want to use the "All Friends" tab. Comment by MarkHawk January 2017
  • Hi I suggest you do a re-installation of the game. 1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars. Your boosters and messages will get lost when re-installing so please take that into consideration) 2) Un-install the app 3) Reboot your phone or tablet…
    in No Levels Beyond 830 Available Comment by MarkHawk January 2017
  • Hi Diann, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I want a refund of all the money I spent on level 1762. Comment by MarkHawk January 2017
  • Hi ChristineR, Unfortunately there are currently no quick scroll in Pepper Panic Saga. If you have the option to leave the browser tab open after playing, you should be able to resume game play at the level you last played. Kind regards, - Mark, Team King Care
    in restart at level one Comment by MarkHawk January 2017
  • Hi SPugh, I suggest you do a re-installation of the game. 1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars. Your boosters and messages will get lost when re-installing so please take that into consideration) 2) Un-install the app 3) Reboot your phone or…
    in Still having problems playing on ipad Comment by MarkHawk January 2017
  • Hi judie_4, Thank you for reporting this. We are currently investigating the issue. Until the issue has been resolved I suggest you play the game on Facebook or King.com. Thanks for your patience and understanding while we work on this. - Mark, Team King Care
    in Candy Crush Saga and Kindle Fire have not worked for months and now cannot even log on to FB Comment by MarkHawk January 2017
  • Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Where did my gold bars go? Comment by MarkHawk January 2017
  • Hi Gosia, I have checked your game account and located your transactions: Farm Heroes Saga: 09/01/17, 19:19:35 Bought Pkg: 3 FarmKing Destroy Same Colour Items for 19GB. Your account: 61GB 10/01/17, 22:07:09 Bought Pkg: 9 FarmKing Shovel Appointment Booster for 16GB. Your account: 45GB 10/01/17, 22:17:53 Bought Pkg: 3…
    in I lost 131 gold bars,which I bought last days for great amount of money. I lost 43 fhs &88 in candy Comment by MarkHawk January 2017
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