MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Pkitano, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Restore progress failed after logging in with email Comment by MarkHawk January 2017
  • Hi Kim, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team…
    in I was billed 2 x for 1 purchase Comment by MarkHawk January 2017
  • Hi Sue Webb and Kathryn Duggan, I have each sent you a private message, so that I can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I Give Up! Comment by MarkHawk January 2017
  • Hi Joanne, Simply connect the game to Facebook on your old mobile device - this will sync all your progress. Next step is to connect your new mobile device to Facebook. Just click on the blue button when Candy Crush Soda Saga starts and the sync will bring all levels, highscores and gold bars back to your new device. Kind…
    in Lostt all progress! Comment by MarkHawk January 2017
  • Hi Pamela, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in I just won Candy Crush 794 and it won't advance me! I worked diligently at it, too! Comment by MarkHawk January 2017
  • Hi Bonnie, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lost all my levels Comment by MarkHawk January 2017
  • Hi Tamatha, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Daily bonus Comment by MarkHawk January 2017
  • Hi Kevin, Unfortunately it is not possible to undo the fusion of the two databases. Instead I recommend that your partner creates a new King.com profile. She will then have to play and complete at least 1 level in the game. She can now contact us and after verifying ownership of the account we can then manually restore her…
    in Two accounts linked together. Comment by MarkHawk January 2017
  • Hi Nikolaos, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark,…
    in Ticket-Id:4286714 I received 100 gold bars instead of 120 gold bars that was in your offer Comment by MarkHawk December 2016
  • Hi Dan, I am sorry that you have experienced an issue with your purchase. I have manually completed your transaction and you will have all items available next time you play the game from your mobile device. Thanks for highlighting this and I wish you lots of fun playing Candy Crush Saga :-) Kind regards, - Mark, Team King…
    in Purchased 50 gold bars, only received 30 Comment by MarkHawk December 2016
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