MarkHawk

Hi Step, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team…

in I purchased $1.99 package in candy crush last week and I never received my 20 gold bars along with t Comment by MarkHawk December 2016

Hi Sue, Thank you for using King Care. Kindly post your question on Paradise Bay's website located here: http://paradisebaygame.com/ You can either post in the forums: http://paradisebaygame.com/forums or contact the support staff directly: http://paradisebaygame.com/support.html Kind regards, - Mark, Team King Care

in I can't download Paradise Bay Comment by MarkHawk December 2016

Hi Claudia, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in I Give Up! Comment by MarkHawk December 2016

Hi Terrichiodo, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in Amazon Appstore error - lost all levels on Candy Crush Saga Comment by MarkHawk December 2016

Hi Sara, Please let me know where the notifications are coming from. If the notifications are from King Care then they are automatically updated from your Facebook account. If the notifications are coming from King.com then simply go to King.com, log in and from here you can click on the cog wheel top right corner of the…

in Change e-mail for notifications Comment by MarkHawk December 2016

Hi Donna, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in Hello, I have a few problems with this game, please advise fix/repair. You have me playing candy cr Comment by MarkHawk December 2016

Hi Musab, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in World map isn't playable Comment by MarkHawk December 2016

Hi Dee106, King does not charge additional fees or taxes to purchases. I suggest you check further where the tax has been added. If you did the purchase with a credit card then please consult with the provider of the credit card. Please also consult our Consumer Terms: http://about.king.com/consumer-terms/terms/en As…

in Since when did Candy Crush starting charging tax for purchases? Comment by MarkHawk December 2016

Hi Monique, Please let us know what the issue is about and we'll try to help you out. Kind regards, - Mark, Team King Care

in Problem with the new challenge Need to speak to an agent about candy crush saga. about the challenge Comment by MarkHawk December 2016

Hi Ibtihal, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

in Lost all progress on pet rescue saga Comment by MarkHawk December 2016

MarkHawk
Community Manager

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MarkHawk Community Manager

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MarkHawk
Community Manager