Comments
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Hi Peter, Thanks for your feedback which has been send to the Game Studio for Candy Crush Saga. We are always striving to create levels which are balanced between challenging and fun to play. Kind regards, - Mark, Team King Care
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Hi, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King…
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Hi Sierrajwl, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
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Hi Vera, I have checked your player account and can see that you bought Candy Switch boosters for 29 Gold bars. The purchase was done on Facebook 13/12/16, 22:49:30 CET On the 14/12/16, 23:13:03 CET you won 1 Gold bar in Sugar Track reward. On the 13/12/16, 22:18:45 CET you also won 1 Gold bar in Sugar Track reward.…
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Hi János, The ticket number you have received are your receipt number and can be used in case you have further questions or comments. The Candy Calendar needs a stable connection to Facebook in order to work correctly. I suggest you start by following the steps in this thread:…
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Hi Lizzy, I am sorry that you have experienced an issue with your winnings. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team…
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Hi Ronbo, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
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Hi Ioana, I can assist in getting the game progress back in Candy Crush Saga. Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a…
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Hi Farmer Tracy, Facebook is currently updating their player network and you might have to approve several times before being able to send/receive messages for extra lives and road blocks. Please notice that this goes for all games on Facebook - not just King's games. As a workaround - until the player network is fully…
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Hi Efe, Thanks for your question. We have currently released Shuffle Cats where you can play against other players in real-time. Unfortunately I can not reveal what new features there will be added in game releases. Instead I suggest you check our blog posts for announcements of new features and functions for current and…
