MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi FuchsiaLucia, Thanks for your feedback which has been send to the Game Studio for Candy Crush Saga. Kind regards, - Mark, Team King Care
    in navigating Candy Crush Saga Comment by MarkHawk December 2016
  • Hi Pierre, Thanks for your feedback for Candy Crush Saga and congratulations in having reached that far in the game! :-) I wish you a pleasant break from crushing candies. Kind regards, - Mark, Team King Care
    in Thanks for the memories! Comment by MarkHawk December 2016
  • Hi Kathy, Boosters and lives are stored locally on your mobile device and does not sync between devices or platforms - that's why the items/messages with lives differs. Please notice that completed levels, highscores and gold bars can be synced and will remain the same on all platforms - all you'll have to do is make sure…
    in Why do I have more "select boosters" on my computer vs. my iPad? Comment by MarkHawk December 2016
  • Hi Carmen, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in candy crush saga Comment by MarkHawk December 2016
  • Hi Carolina, Please try from another computer - preferable a stationary computer. Kind regards, - Mark, Team King Care
    in Lost progress Comment by MarkHawk December 2016
  • Hi Carolina, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lost progress Comment by MarkHawk December 2016
  • Hi Michelle, Please try the following steps in order to connect to your FB profile: 1) Start the game and disconnect from Facebook 2) Reboot the tablet and start the game 3) Click on the blue button and you should now be able to enter your email and password to correct FB profile. If the problem persists then please log…
    in problem with account Comment by MarkHawk December 2016
  • Hi Holly, Congratulations in having reached so far in the game! :-) I know level 1992 and it can be real tricky to complete. It might help you out to check some of the videos on YouTube on how a specific level can be completed. I've found this one from skillgaming: https://www.youtube.com/watch?v=h-UOpVnk1gk Also I have…
    in Why can't level 1992 have more moves. Comment by MarkHawk December 2016
  • Hi Tim, Please make sure that the Google Opinion Rewards app has transferred your earnings to your Google Play credit account. Once you have the amount available there you should now be able to start Candy Crush Saga, choose an amount of Gold bars and in the dialog box pay from the balance you have available. Kind regards,…
    in I can't use my google play credits to buy in app boosters. Please help Comment by MarkHawk December 2016
  • Hi Richard, Thanks for showing your interest in Candy Crush Saga and Candy Crush Soda Saga. Test groups for in-game tournaments and new features are based on different demographic parameters decided solely by the Game Studio. Unfortunately this means that we don't take applicants. However you might still automatically…
    in Candy Crush Saga Comment by MarkHawk December 2016
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