MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Leigh, I'm sorry to hear you're experiencing a connectivity issue with your Kindle. I've seen your previous thread has been linked to a help thread with trouble shooting steps: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android I assume you have tried these steps without getting the…
    in log in via facebook Comment by MarkHawk December 2016
  • Hi Butterfly, Sounds like something went wrong with your installed version of Candy Crush Saga. I suggest you try the following troubleshooting steps: 1) Try moving the game from SD RAM to the Internal RAM 2) Try installing Candy Crush Saga without the MicroSD card inserted (either by soft ejecting the connection or by…
    in Lost candy crush saga game & google play shuts down when i try to down load again Comment by MarkHawk December 2016
  • Hi Heather, Sounds like your iPad has some old settings that needs to be removed in order to fix the issue you are experiencing. Please follow these steps: 1) Delete the Facebook app and Candy Crush Saga on your device (please note that boosters and lives will be lost) 2) Close all tabs in your browser and clear the…
    in Failed to connect to Facebook glitch Comment by MarkHawk December 2016
  • Hi Debbie, I am sorry that you have experienced an issue with purchasing items in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.…
    in Candy Crush Saga - CANNOT PURCHASE GOLD BARS/BOOSTERS FROM MY KINDLE... Comment by MarkHawk December 2016
  • Hi João, Thank you for your interest in helping other players on King Care. We are currently in the process of updating King Care with new features - one of them is to add selected Super Users to the site. Please see this blog post: https://care.king.com/en/blog/article/introducing-king-care-super-users Please let us know…
    in Employment in care.king.com Comment by MarkHawk December 2016
  • Hi Raw, Thank you for your interest in helping other players on King Care.We are currently in the process of updating King Care with new features - one of them is to add selected Super Users to the site. Please see this blog post: https://care.king.com/en/blog/article/introducing-king-care-super-users Please let us know if…
    in Becoming a volunteer (moderator) Comment by MarkHawk December 2016
  • Hi Mick I suggest you connect the game to Kingdom (orange button with the crowns) instead of Facebook. By doing so you'll connect to a large group of players who can help you out fast with roadblocks and extra lives. I have previously written a tutorial on how to connect to…
    in How do i get passes levels without tickets Comment by MarkHawk December 2016
  • Hi Rachel, The ticket ID you have received is a handle in order to keep track of updates in your message between King Support and you. Please also notice that you can ask questions here on King Care and a staff of moderators, Super Users as well as fellow players can help you out. Kind regards, - Mark, Team King Care
    in So frustrating!!!! Comment by MarkHawk December 2016
  • Hi Kway, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in Lost level on jelly when i switched phones. How do i return to the last level i was at? Comment by MarkHawk December 2016
  • Hi Brad, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
    in i lost all my progress Comment by MarkHawk December 2016
Avatar