MarkHawk

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

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  • Hi Natasha, Is this happening when you play Candy Crush Soda Saga on Facebook or from a mobile device? Thanks for getting back to me so I can assist further. Please also see this thread: https://care.king.com/en/alphabetty-saga/additional-information-for-troubleshooting Kind regards, - Mark, Team King Care
  • Hi Chris, Unfortunately it is not possible to separate the player data once the accounts are merged. Instead I suggest the following: Ask your wife to create a new profile on King.com. Once done she will have to play and complete at least 1 level in Farm Heroes Saga. I will then be able to manually restore her progress to…
  • Hi, If you have several Google accounts then I suggest you create a new user on your mobile device. This can be found here: Settings >> Users >> Add User Once done you can now log into the new user account and set up Candy Crush Saga. Once done you can now perform purchases from the Google account that contains your Google…
  • Hi, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
  • Hi Andy, Thanks for your feedback which has been send to the Game Studio for Candy Crush Saga. We are always striving to create levels which are balanced between challenging and fun to play. Kind regards, - Mark, Team King Care
  • Hi Vonnie, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care
  • Hi Susan, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team…
  • Hi Kelly, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team…
  • Hi Kelly, I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team…
  • Hi Lizzie, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

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