MarkHawk

Community Manager

Hi Flow, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

Bonjour Tayanna, Merci de nous avoir contactés. Nous sommes désolés, mais à l’heure actuelle, King Care est uniquement disponible en anglais et en espagnol - Mark, Team King Care

Hi Jane Sadenova, I have send you a message as well so I can check your account. Kind regards, - Mark, Team King Care

Hi Ball3n, I have send you a message so I can look into the issue. Kind regards, - Mark, Team King Care

Hi Donna, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

Hi Flo, I can assist in getting the game progress back in Candy Crush Saga. Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a…

Hi Cindy, All you'll have to do is to connect the game to Facebook (blue button) or Kingdom (orange button with the golden crown). By doing so all your level progress, highscores and gold bars are synchronized and saved online. In case you need to re-install the game then all you'll have to do is to re-connect the game to…

Hi Meera, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care

Hi Saveda, I suggest you try the following steps: 1) Test your Flash Player setup: http://isflashinstalled.com 2) Try un-installing Flash, reboot, then re-install the player from here: https://get.adobe.com/flashplayer/ 3) Try the game in another browser - for instance Google Chrome or Firefox Please also try if the game…

Hi Katie, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care